> Markdown version of [/jobs/ext/2456725-it-support-tech-support-end-point-device-support-management](https://www.wearedevelopers.com/jobs/ext/2456725-it-support-tech-support-end-point-device-support-management). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support- (Tech Support, End-Point Device Support, & Management) - **Company:** I-link Solutions Inc - **Location:** Harrisburg, PA, United States (Remote available) - **Experience:** Starter - **Salary:** $37,440.0 - $39,520.0 - **Contract:** Permanent contract - **Skills:** Vbscript, Microsoft Windows, Active Directory, Android Software Development, Apple IOS, System Configuration, Microsoft Office, System Center Configuration Manager, Windows PowerShell, Scripting, Tablet Computers, Microsoft InTune, Computer Equipment, Laptops - **Published:** August 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=33c9f04ada8ae1bd ## About the Role · Expert Level - composing clear well formatted technical documentation for end-users and technical support teams. · Expert Level - providing Microsoft Windows OS support in an enterprise environment. · Expert Level - SCCM and MDM to manage Windows, iOS, and Android end user devices. · Highly Proficient - Active Directory, Groups/Users/Group Policy Management. · Highly Proficient - installing, configuring, supporting apps on mobile phones in an enterprise environment. · Highly Proficient - supporting Microsoft Teams issues, conference room setup and support. · Highly Proficient - supporting mobile users, laptops/tablets/smart phones. · Highly Proficient - troubleshooting web browser application issues. · Proficient - scripting skills (VB Script, PowerShell). Desired Characteristics: · Change oriented - actively generates process improvements; supports and drives change and confronts difficult circumstances in creative ways. · Demonstrated customer focus, building strong customer relationships, and providing timely and courteous technical support. · Strong analytical skills - strong problem-solving skills, can communicate in a clear manner and effectively evaluates information to make decisions; anticipates obstacles and develop plans to resolve them. · Strong team player - collaborates well with others to solve problems and actively incorporates input from various sources. · Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities. ## Description This Tech Support, End-Point Device Support, & Management position will work closely with Security Team, Network Team, Application Teams/Developers, Business Areas and End-Users. PSERS seeks someone with 1-2 years of relevant work experience. ***This position will be required to be first three months in office in Harrisburg, PA with hybrid work depending on operational needs. Days when the employee can telework will be rotated with an in-office rotation. On average would be 3 days a week. This schedule will be discussed during the virtual interview via Teams with the candidate's participation with video-enabled.*** Key Responsibilities: · You will be a team member of the Technical Services Support Team. · This position will be primarily responsible for client endpoint support for laptops, tablets, mobile phones to include troubleshooting and maintenance of the following: Ø Create PowerShell scripts for reporting and automation. Ø Microsoft Teams - video, meetings, collaboration support. Ø Office 365 productivity application support. Ø Troubleshoot desktop/laptop/mobile device issues - hardware and software. Ø Utilize SCCM, Intune, and AD Group Policies to keep devices updated, distribute software, and apply controls to maintain security of end-point devices. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)