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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Analyst Tier 1 - **Company:** Absolutecare, Inc. - **Location:** United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Software Applications, VoIP, Desktop Computing, Virtual Private Networks (VPN), Microsoft Office, Remote Access Technology, Enterprise Software Applications, Peripherals, Computer Equipment, Information Technology, Vmware - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b9615f29fda79f1d ## About the Role * High School diploma. * A four-year college degree in Computer Science or equivalent combination of education and experience is preferred. * Minimum 2 years' experience working in customer service or providing IT support. * IT industry certifications preferred such as Microsoft, A+, ITIL, and VMware. * Ability to multitask and prioritize tasks with an appropriate sense of urgency on the fly in a very busy medical environment. * Detail oriented, organized, excellent verbal and written communication skills, and enthusiasm for helping people. * Working knowledge and understanding of hardware and software applications applicable to AbsoluteCare such as Windows Operating Systems, Office 365, VPN, Active Directory, drive encryption, anti-virus software, remote access, Apple mobile devices, VoIP technology and networking. * Passion for technology, demonstrated technical aptitude, and desire to embrace and learn new technology. * Able to work independently with infrequent direction from management. * A high-level of integrity and trust, able to pass stringent background screening., * Ability to communicate clearly and exchange accurate information constantly. * Ability to remain stationary for long periods of time. * Constantly operates computer, keyboard, copy and fax machine, phone, and other general office equipment. * Ability to occasionally move objects up to 35 lbs * Ability to travel to AbsoluteCare locations as needed. ## Description The IT Service Desk Analyst - Tier One will provide exceptional customer service and technical support to AbsoluteCare customers. They will be the first point of contact for users, and responsible for triaging issues through resolution and escalation., * Contact and effectively communicate with users by telephone, electronic communications, or in person. * Provide technical support for customers assigned to remote locations as required. * Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software. * Analyze and assess customer service requests and provide prompt technical solutions. * Typical duties include installing, maintaining, and administering desktop computer systems and associated peripherals including printers, monitors, switchboxes, business application software, and various operating systems. * Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures. * Prepare progress/status reports and submit to team leads as required. * Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner. * Identify and document areas for process improvements. * Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations. * Performs IT support duties and related problem-solving using desktop IT skills, demonstrating IT desktop experience, good judgement, and initiative. * Skilled to work independently on technical assignments and projects, meeting deadlines. ## Related Videos - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)