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# Network Technician

- **Company:** HCL Technologies
- **Location:** Morrisville, NC, United States
- **Salary:** $65,000.0 - $91,000.0
- **Contract:** Permanent contract
- **Skills:** JIRA, Spanning Tree Protocols, Complex Networks, Routing, Wide Area Networks, Firewalls (Computer Science), Server Operating Systems & Platforms, Servicenow
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f6bd654c74141b14

## About the Role

· Strong understanding of LAN/WAN configurations, routing/switching protocols, firewalls, and server environments

· NOCs operate 24/7/365, requiring engineers to work rotating shifts, nights, or weekends

· Strong verbal and written communication skills to interact with end users and team members

· Problem-solving skills around analyzing issues, critical thinking, creativity, and finding solutions quickly

· Collaborating with different teams to address complex issues

· Time management skills to multitask and adhere to SLAs

## Description

· Utilize Network Management Systems (NMS) to oversee server health, bandwidth utilization, and application availability.

· Identify anomalies, document incidents, assess severity, and initiate first-level troubleshooting.

· Participate in major incident and priority outage bridges, including operational calls and status-focused management calls for Priority 1 and Priority 2 incidents.

· Route unresolved, complex network or security issues to Tier 2/3 engineers or external vendors

· Maintain knowledge bases, log tickets (e.g., Jira, ServiceNow), and generate reports on network health and performance metrics


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