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# Technical Support Engineer

- **Company:** Segula Technologies
- **Location:** Greensboro, NC, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Data Analytics
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=25a44988cb1192fa

## About the Role

Experience: Minimum of 6+ years of relevant technical support, engineering, or heavy-duty service experience.

 * Expert Technical Knowledge:
 + Advanced expertise in the design, development, and troubleshooting of Class 8 heavy-duty truck systems (powertrain, chassis, and electrical/electronic systems).
 + Deep proficiency in data acquisition and data analysis tools for vehicle diagnostics.
 * Workshop Practices: In-depth knowledge of North American workshop service practices, repair procedures, and diagnostic tooling.
 * Mindset & Approach: Strongly data-driven and process-oriented with a continuous improvement mindset.

 * This position offers reporting location flexibility out of either Greensboro, NC or Hagerstown, MD.

## Description

We are seeking a Lead Technical Support Engineer to provide specialized technical assistance to dealers and key stakeholders, facilitating the resolution of complex product issues and workshop tooling challenges. As a Lead Engineer, you will serve as a subject matter expert in product diagnostics, root cause analysis, and field support-ensuring high product quality and maximum uptime for our customers., * Technical Problem Solving: Provide advanced technical support for complex issues reported across regional markets.

 * Field Support & Visits: Travel to customer sites and regional markets as needed to perform hands-on technical troubleshooting and direct support.
 * Root Cause & Containment: Conduct thorough root cause analysis for product quality issues, define immediate containment actions, and evaluate long-term solution effectiveness.
 * Data Diagnostics: Utilize advanced data acquisition and analysis tools to diagnose, analyze, and resolve vehicle system issues.
 * Training & Mentorship: Provide technical guidance and on-site training for customer support and service personnel.


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