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# IT Support Technician

- **Company:** FIDELITY LLC
- **Location:** Jacksonville, FL, United States (Remote available)
- **Contract:** Temporary contract
- **Skills:** Active Directory, Issue Tracking Systems, Network Troubleshooting, Computer Networking Systems, Office365, Break Fix, Servicenow
- **Published:** August 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6e8586881bdb0c79

## About the Role

* Associate degree, technical certification(s), or equivalent work experience is preferred
 * 1+ Years experience in a Help Desk Support role
 * Experience supporting Microsoft Windows 10 & 11, Active Directory, and O365 services
 * Experience supporting common hardware and networking equipment
 * Experience supporting Apple MacBook and mobile products
 * Experience with ServiceNow, or other ticketing systems
 * Outstanding customer service and interpersonal skills
 * Excellent written and verbal communication skills
 * Strong documentation skills
 * Ability to quickly absorb and retain information
 * Strong organizational skills
 * Ability to work well on a team in a fast-paced environment
 * Knowledge of ACD (Automatic Call Distribution) telephony systems
 * Experience supporting remote workers in a corporate environment
 * Ability to type a minimum of 60 wpm

## Description

The IT Support Technician role is to ensure hardware, software, and network functionality for internal end users. As a technician, you will provide break-fix support and request fulfillment for 80K+ users on a wide variety of technology platforms and applications. Because this is an internal Service Desk, we place high value on serving the needs of our customer-facing and financial associates and those who are in direct support of accomplishing our business objectives. In addition to one's technical acumen, we require high attention to detail, outstanding customer service, and the ability to build a rapport to optimally elicit crucial details from the user., * Diagnose, research, and solve hardware, software, and network issues using available resources.

 * Identify issue patterns, new issues/unexpected changes, and critical incidents for proper handling.
 * Approach each interaction with a "Customer Obsessed" mentality, providing best-in-class customer service.
 * Evaluate documented resolutions for validity and provide feedback where necessary.
 * Provide tailored support to diverse types of end users, from software engineers and financial associates to executives.
 * Participate in and provide feedback for new technology rollouts and pilot programs.
 * Record, track, and detail all interactions in the appropriate ticketing tool.


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