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# NOC Analyst

- **Company:** Avispa Technology
- **Location:** Lewisville, TX, United States
- **Experience:** Experienced
- **Salary:** $62,400.0 - $72,800.0
- **Contract:** Temporary contract
- **Skills:** Issue Tracking Systems, Network Architecture, Computer Networking Systems, Computer Network Operations, Software Troubleshooting, Information Technology
- **Published:** August 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=903a733b99fdc0fd

## About the Role

* 2-4 years of experience in a Network Operations Center (NOC), computer operations, or network operations environment.
 * Associate's degree in Computer Science or a related technical field, or equivalent professional experience.
 * Experience monitoring enterprise systems, servers, applications, and network infrastructure in a production environment.
 * Strong troubleshooting, incident management, problem-solving, and analytical skills.
 * Experience using incident management and ticketing systems.
 * Excellent verbal and written communication skills with the ability to coordinate technical and business stakeholders during production incidents.

## Description

* Monitor enterprise networks, servers, applications, and system performance, proactively identifying issues, performing initial troubleshooting, documenting anomalies, and escalating incidents as needed to minimize operational impact.
 * Lead production incident communications by coordinating triage sessions, issuing notifications through email, phone, and text, updating senior leadership and internal/external stakeholders, and documenting incident resolution activities.
 * Create, update, and manage incident tickets while maintaining accurate operational logs, shift documentation, preventative maintenance records, and escalation procedures to ensure complete incident tracking and resolution.
 * Collaborate with IT Support, Operations, and cross-functional technical teams to resolve production issues, perform scheduled maintenance, execute network password resets, and support ongoing operational activities.
 * Recommend and implement process improvements, monitoring enhancements, documentation updates, operational efficiencies, and performance optimizations while identifying trends and contributing to continuous improvement initiatives., * Flexibility to work 12-hour shifts, including days, evenings, overnights, weekends, and holidays, based on business needs. Shift will be set and consistent once assigned.
 * Additional shift coverages may be asked to cover TSOC activities.


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