> Markdown version of [/jobs/ext/2459184-noc-analyst-i](https://www.wearedevelopers.com/jobs/ext/2459184-noc-analyst-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # NOC Analyst I - **Company:** MANAGED TECHNICAL SERVICES - **Location:** Denver, CO, United States - **Experience:** Starter - **Salary:** $100,000.0 - $150,000.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Antivirus Softwares, Software Applications, Microsoft Azure, Backup Devices, Data Centers, Domain Name System (DNS), Issue Tracking Systems, Internetworking, Subnetting, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Windows Search, Citrix Systems, Remote Desktop Services, SAP Sales and Distribution, TCP/IP, Virtualization Technology, VMware VSphere, Network Routers, Office365, Firewalls (Computer Science), Hardware Infrastructure, Network Server, Server Operating Systems & Platforms - **Published:** August 4, 2026 - **Apply:** https://ebez.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/jobs/preview/6149 ## About the Role * 2+ years experience in a Service Desk / NOC (or similar) environment. * 2+ years supporting and troubleshooting Active Directory, Microsoft Windows desktop and server platforms, Azure and O365. * 2+ years supporting and troubleshooting network connectivity issues. * 2+ years' experience - Mobile Device Support * 1+ years' experience - Server Hardware Technologies Support * 1+ years' experience - Corporate Antivirus Support, VPN Connectivity Support * Knowledge and experience using a ticketing system such as ConnectWise Manage. * Knowledge and experience with Layer 1, 2, and 3 troubleshooting * Knowledge and experience with Office 365 Email. * Knowledge and experience with patching desktop systems. * Professional level verbal and written communication skills. * Exceptional customer service and phone etiquette skills. * Ability to work on multiple, concurrent tasks and adapt to shifting priorities. * Networking + Solid understanding of and ability to configure TCP/IP subnetting and troubleshooting Internet connectivity + Understanding of routers and firewalls + Understanding of Terminal Services & Citrix + Understanding of relationship between switches, routers, patch panels and connecting nodes to a network + Understanding of DNS services * Detail oriented and strong problem-solving capabilities. * Strong follow-up skills to ensure that problems are handled in a timely manner. * Desire and demonstrated ability to continuously learn (new technologies, client business issues, other job functions, etc.). * Data Backup and Recovery Support and Knowledge and experience with using a remote monitoring tool such as ConnectWise Automate are a plus., * High School Diploma or GED equivalent required * Proficient use of applicable technology * Ability to follow technical instructions and guidelines * Able to work in a team environment * Demonstrated ability to communicate verbally and in writing throughout all levels of an organization, both internally and externally * Ability to travel as required by business and on-call availability * Able to lift up to 50 lbs ## Description Be an Early Applicant Remote or Hybrid Hiring Remotely in United States Entry level Remote or Hybrid Hiring Remotely in United States Entry level Provide level 1 remote NOC/service desk support for MSP clients: troubleshoot AD, O365, Windows, network connectivity, servers, workstations, mobile devices; log and escalate tickets; document cases and client procedures; participate in on-call rotation and occasional travel. The summary above was generated by AI #LI-CF2 #LI-Remote, The NOC Analyst Level 1 will be part of the service desk team, providing mostly remote support to our MSP clients. The shift is Monday-Friday, 8:00 a.m. - 5:00 p.m. ET, with hour for lunch. The ability to work after hours and/or weekends as part of a call rotation and when necessary, will be required. The NOC Analyst Level I primarily performs technical support for clients related to local and wide area networks, MS Windows personal computers, mobile devices, as well as provides password resets, and adds/modifies users in Active Directory and O365. Essential Functions and Primary Duties * Be part of the service desk team, providing mostly remote support to our MSP clients. * React to level 1 service issues, including troubleshooting O365, password resets, internet connectivity, servers, workstations, email, and software applications. * Escalate problems to the appropriate engineering disciplines within the organization or external vendors as required to achieve resolution. * Provide superior customer service by being courteous, knowledgeable, and professional. * Respond to and log all inquiries received from clients via telephone, email, or client portal. * Create properly formatted tickets on all inquiries in ticket management software. * Keep well documented and updated case notes on all tickets daily. * Create and maintain client-related documentation., Join a boutique investment banking team to build and own complex financial models, prepare client-ready presentations, drive M&A and capital-raising processes, manage diligence and coordination with advisors, and interact directly with senior clients. Requires strong analytical, quantitative, and client communication skills and elite execution on lean deal teams. 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