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# Technical Support Engineer - Platform Support

- **Company:** Talkdesk, Inc.
- **Location:** United States (Remote available)
- **Salary:** $45,073.0 - $79,497.0
- **Contract:** Permanent contract
- **Skills:** Data Validation, Data Synchronization, Tools for Reporting, User Administration
- **Published:** August 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=97fdfc610a9ea6df

## About the Role

* Fluent in English
 * Excellent written and verbal communication skills
 * Previous experience in a client-facing technical role for a product business
 * Strong problem-solving, decision-making, and critical-thinking skills
 * Ability to make sense of something complex and explain it in plain English
 * Professional, courteous and committed to providing amazing customer support
 * Open-minded, positive and keen to learn
 * Great attitude, team player
 * Willing to work flexible hours
 * Keen to mentor and help train junior team members
 * College degree

## Description

The Technical Support Engineer - Platform Support serves as the initial point of contact for Talkdesk's platform related issues, accurately capturing incident details, classifying impact and severity, and attempting immediate resolution., * Familiarity with Reporting Applications: Issue Triage & Support, Data Verification, User Management & Access Control, and Incident Escalation

 * Familiarity with Workforce Management (WFM) Applications: Schedule & Roster Support, Configuration & Maintenance, Data Sync & Integration Monitoring, and Ticketing & Troubleshooting
 * Familiarity with Quality Management (QM) Applications: Platform Administration, Recording & Media Troubleshooting, System Health Monitoring, and Access & Role Management
 * Rigorous Ticketing Hygiene
 * SLA Compliance & Tracking
 * Escalation & Ownership
 * Knowledge Base Maintenance
 * Incident Communication


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