> Markdown version of [/jobs/ext/2459273-cjis-hardware-software-and-data-support-specialist](https://www.wearedevelopers.com/jobs/ext/2459273-cjis-hardware-software-and-data-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # CJIS Hardware, Software and Data Support Specialist - **Company:** County of Broward - **Location:** Fort Myers, FL, United States - **Experience:** Experienced - **Salary:** $66,723.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Amazon Web Services, Data Analysis, Software Applications, Application Testing, Microsoft Azure, Business Software, Cloud Computing, Cyber Security, Information Systems, Crystal Reports (Reporting Software), Data Validation, Data Governance, Desktop Computing, Excel Formulas, Networking Hardware, Network Troubleshooting, Microsoft SQL Server, Networking Basics, Network Connections, Oracle (Applications), Remote Service Software, Software Engineering, SQL Databases, Enterprise Software Applications, ServiceNow IT Service Management, Peripherals, Computer Equipment, Information Technology, Data Analytics, Laptops, Data Management, Tools for Reporting, Mailmerge, Network Server, Server Operating Systems & Platforms, User Administration, User Accounts - **Published:** August 6, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3c4b85dd46cc42a1 ## About the Role To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this document are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge of: * Windows operating systems, Microsoft 365, and enterprise business applications * Desktop hardware, peripherals, mobile devices, and networking fundamentals * Database management, reporting, and/or business intelligence projects * Cloud platforms such as Microsoft Azure or AWS * Layer-3 networks * Microsoft Excel, including advanced formulas, and data analysis * Criminal Case Management Systems Ability to: * Install equipment under desks, in server rooms, and at user workstations * Use Active Directory, remote support tools, and IT ticketing systems * Diagnose and resolve complex technical issues efficiently * Communicate effectively orally and in writing * Work effectively as a team member and independently, * Bachelor's degree from an accredited college or university in Information Technology, Computer Science, Information Systems, Data Analytics, or a related field; equivalent relevant experience may be substituted for the degree on a year-for-year basis. * Two or more years of experience in technical support, desktop support, help desk, or application support. * Experience with Oracle and/or SQL Server Databases is preferred. CERTIFICATES, LICENSES, REGISTRATIONS * CJIS Security Awareness Training - Level 4 (training and testing provided after hiring) * ITIL Foundation, CompTIA A+, Network+, Microsoft, and data analytic certifications highly desired ## Description This technical position, operating with general supervision from the CJIS Director, provides comprehensive technical support for hardware, business applications, and data-related processes. This role combines traditional IT support responsibilities with data analysis to enhance system performance, identify operational trends, and support informed business decision-making. The primary responsibilities for a CJIS Hardware, Software and Data Support Specialist include the following: (1) Technical Support; (2) Application Support: (3) Data Analysis and Reporting; (4) Collaboration and Continuous Improvement; and (5) Other Duties as Assigned, ESSENTIAL DUTIES AND RESPONSIBILITIES: The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. (1) Technical Support * Provide first- and second-level technical support for desktops, laptops, servers, printers, mobile devices, peripheral equipment and network devices. * Install, configure, maintain, and troubleshoot Windows desktops and server operating systems, computer hardware, and software applications. * Configure and manage user accounts, permissions, and security groups using Active Directory. * Diagnose and resolve hardware, software, application, network connectivity, and user access issues. * Support enterprise applications by installing updates, troubleshooting functionality, and assisting users with system-related questions. * Perform workstation imaging, hardware deployments, equipment upgrades, and asset tracking and replacements. * Support users using remote access tools and virtual support technologies. * Document incidents, service requests, and resolutions in CJIS help desk system. (2) Application Support * Maintain and support business-critical applications to ensure availability and optimal performance. * Collaborate with application owners and vendors to troubleshoot system issues and implement enhancements. * Assist with application testing, upgrades, patches, and system implementations. * Create user documentation and provide training on software applications and technology best practices. (3) Data Analysis & Reporting * Create, revise, and/or maintain Crystal Reports including formulas, bands, sub-reports, and numerous other report features. * Create, revise, and/or maintain Microsoft Word templates including advanced formatting and fields for mail merge. * Perform data validation and quality assurance to ensure the accuracy and integrity of reports. * Utilize SQL, Excel or similar reporting tools to generate meaningful business insights. * Recommend process improvements based on data analysis to increase efficiency and reduce recurring technical issues. (4) Collaboration & Continuous Improvement * Work closely with IT infrastructure, cybersecurity, application development, and business teams to resolve technical challenges. * Participate in technology projects, system upgrades, and digital transformation initiatives. * Maintain technical documentation, knowledge base articles, and standard operating procedures. * Ensure compliance with organizational security policies, data governance standards, and regulatory requirements. * Work effectively with CJIS team members, other AOC staff and representatives from the State Attorney's Office, Public Defender's Office, local Sheriff's departments, Clerks of Courts, and others as appropriate. (5) Other duties as assigned, * Travel within the circuit for occasional meetings, training classes and for support * Provide effective, accurate, professional, polite, friendly, and prompt customer service to the public and other agency personnel, AOC employees, and the judiciary * Work collaboratively across multiple agencies * Maintain consistent and regular attendance, which is required * Work evenings or weekends for system maintenance, upgrades, or for emergency support * Maintain CJIS Security Awareness Training - level 4 ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) ## Related Articles - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [93 Java Interview Questions You Should Prepare For](https://www.wearedevelopers.com/magazine/14-93-java-interview-questions-you-should-prepare-for) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)