> Markdown version of [/jobs/ext/2461676-it-service-desk-technician](https://www.wearedevelopers.com/jobs/ext/2461676-it-service-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Service Desk Technician

- **Company:** Colletti Tech LLC
- **Location:** United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Macintosh Computers, Apple IOS, Software Applications, Phishing, Cloud Platform System, Computer Equipment, Information Technology
- **Published:** August 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1cf34a11b7331eb9

## About the Role

* At least 1 year of industry experience in this role or such similar
 * Degree related to IT industry or equivalent education
 * Certifications: CompTIA A+, Apple Device Support, or Microsoft Certified Professional
 * Ensure that customers are satisfied with the support provided by following up
 * Exceptional ability to provide technical support and resolve incidents
 * In-depth knowledge of computer hardware, software, and networking
 * Ability to determine IT needs and train end-users
 * Proficiency in IT helpdesk or service desk software
 * Proficiency using RMM tools
 * Maintain detailed records of support requests, troubleshooting steps taken, and solutions provided
 * Exceptional interpersonal and communication skills

Job Type: Part-time

## Description

A Helpdesk Technician, also known as a Service Desk Agent or Technician, is responsible for providing technical assistance and support to users or customers who are experiencing issues with their computer systems, software applications, hardware devices, or other technology-related problems. The role involves a combination of technical expertise, customer service skills, and problem-solving abilities., This position with its responsibilities shall be performed remotely. However, a candidate located in the Greater Conshohocken, Pennsylvania area shall be preferred., Candidate applying will be expected to:

 * Provide IT assistance and technical support to customers
 * Support end-users on cloud systems, hardware functionality and software programs
 * Support end users on Android, Mac, iOS, and Windows operating systems
 * Resolve incident tickets and service requests in a timely manner
 * Escalate tickets and service requests if the problem is too complex for the agent to ensure a timely resolution
 * Monitor hardware, software, and systems
 * Update software as well as upgrading hardware and systems
 * Help users with password resets, account unlocks, and access-related issues for various systems and applications
 * Document processes and performing diagnostic tests
 * Promote security best practices and educate users about potential security risks, such as phishing and malware


## Related Videos

- [Passkeys: Truly Phishing-Resistant? Implementation and Pitfalls](https://www.wearedevelopers.com/videos/100156-passkeys-truly-phishing-resistant-implementation-and-pitfalls)
- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained)
- [Skynet wants your Passwords! The Role of AI in Automating Social Engineering](https://www.wearedevelopers.com/videos/770-skynet-wants-your-passwords-the-role-of-ai-in-automating-social-engineering)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)
- [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)