> Markdown version of [/jobs/ext/2462656-help-desk-iii](https://www.wearedevelopers.com/jobs/ext/2462656-help-desk-iii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk III - **Company:** Autosavvy - **Location:** Las Vegas, NV, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Testing (Software), Multitier Architecture, Artificial Intelligence, Apple IOS, Microsoft Azure, Collaborative Software, System Configuration, Desktop Computing, Multi-Factor Authentication, Microsoft Office, Network Connections, Network Administration, Single Sign-On, Enterprise Software Applications, Cloud Platform System, Peripherals, Cyber Threat Analysis, Microsoft InTune, AI Platforms, Information Technology, Bots, Laptops, User Accounts - **Published:** August 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=907f96c5528dce47 ## About the Role * 5 to 10 years of experience in IT support, system administration, or network management. * Associate or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). * Advanced knowledge of Windows operating systems and knowledge of IOS. * Experience with Azure, Group Policy, and Office 365 administration. * Experience with Intune and Entra administration. * Experience with Co-Pilot or Chat GPT AI platform knowledge would be ideal. * Experience building AI bots is preferred. * Knowledge of Cisco Meraki is preferred. * Familiarity with cloud computing platforms (Azure) is a plus. * Knowledge and understanding of AI principles and practices. * Experience with IT security best practices and compliance requirements. * Excellent problem-solving skills and the ability to work independently is a must. * Strong communication and interpersonal skills to interact with end-users. * Automotive dealership software experience preferred. * CCNA preferred. Requirements: * Active drivers license and clean driving record * Ability to pass a background check * Authorization to work in the U.S, * Sitting at a desk for extended periods while working on a computer. * Occasionally lifting and moving IT equipment (e.g., servers, desktops, network devices) weighing up to 50 lbs. * Crawling under desks or accessing server racks for cable management and hardware setup. * Possible on-call or after-hours support for system maintenance, updates, or emergency troubleshooting. ## Description As an Help Desk III, you will serve as a senior technical resource responsible for troubleshooting, maintaining, and improving IT systems across the organization. You will support hardware, software, security initiatives, while assisting with strategic IT projects., * Serve as the primary escalation point for complex technical issues that cannot be resolved by Tier I or Tier II support personnel. * Diagnose and resolve advanced problems involving desktops, laptops, mobile devices, operating systems, enterprise applications, network connectivity, printers, peripherals, and collaboration tools. * Troubleshoot identity and access issues, including user accounts, permissions, multifactor authentication, single sign-on, and directory services. * Perform root-cause analysis for recurring or high-impact incidents and implement long-term corrective actions. * Manage assigned incidents and service requests from initial escalation through resolution while meeting established service-level agreements. * Coordinate with infrastructure, cybersecurity, networking, application, and vendor support teams to resolve incidents affecting multiple users or business-critical systems. * Provide timely, professional updates to users, management, and other stakeholders throughout the incident-resolution process. * Support the deployment, configuration, maintenance, and replacement of end-user hardware and software. * Use approved administrative and remote-support tools to investigate issues, apply configuration changes, deploy software, and restore services. * Create and maintain technical documentation, troubleshooting procedures, knowledge-base articles, system configurations, and resolution records. * Mentor Tier I and Tier II technicians by providing technical guidance, reviewing escalations, sharing best practices, and supporting skills development. * Identify training needs and contribute to technical training sessions for support staff and end users. * Monitor incident trends and service-desk metrics to identify recurring problems, knowledge gaps, and opportunities for process improvement or automation. * Participate in problem, change, and asset-management activities in accordance with organizational policies and IT service-management practices. * Test software updates, patches, system changes, and new technologies before deployment to the broader organization. * Follow cybersecurity policies and promptly identify, document, and escalate suspected security incidents, vulnerabilities, or unauthorized activity. * Protect confidential and sensitive information by adhering to access-control, data-protection, and acceptable-use requirements. * Support major incident response efforts, including impact assessment, technical troubleshooting, stakeholder communication, service restoration, and post-incident review. * Maintain accurate records of support activities, equipment assignments, system changes, and resolutions in the organization's service-management platform. * Maintain current knowledge of organizational systems, emerging technologies, cybersecurity threats, and industry best practices. * Perform other related technical-support duties and participate in IT projects as assigned. * 10% Business travel. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Command the Bots: Mastering robots.txt for Generative AI and Search Marketing](https://www.wearedevelopers.com/videos/1165-command-the-bots-mastering-robots-txt-for-generative-ai-and-search-marketing) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Design as an algorithm, not as a feature](https://www.wearedevelopers.com/videos/471-design-as-an-algorithm-not-as-a-feature) ## Related Articles - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)