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# IT Technical Support Specialist

- **Company:** UnityPoint Health
- **Location:** Fort Dodge, IA, United States
- **Contract:** Permanent contract
- **Skills:** Health Informatics, Computer Programming, Desktop Computing, IT Management, Information Technology, Laptops
- **Published:** August 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=79274488f2e409b9

## About the Role

* Two-year degree in Computer Science or Programming. Equivalent education and work experience will be accepted only if previous experience applies to specific systems., * Requires Personal Computer experience
 * Excellent communication skills
 * Ability to work independently
 * Experience supporting desktops, laptops, printers, and mobile devices
 * Healthcare IT experience preferred
 * Networking experience preferred

Licenses/Certifications:

 * Valid driver's license when driving any vehicle for work-related reasons.

## Description

Departmental & Technical Support Specialist:

 * Performs quarterly end of lease activities as assigned.
 * Works on local and enterprise IT projects.
 * Works collaboratively and closely with Regional Service Managers, customers, other IT team members to ensure customer satisfaction needs are accomplished in acceptable timeframes.
 * Performs necessary system upgrades, repairs and maintenance on computer systems and peripherals.
 * Installs, integrates, and configures new computer systems.
 * Utilizes problem tracking system and procedures utilized by IT, and communicates needed changes to the system administrator.
 * Works collaboratively with other IT group members to ensure optimal application functionality.

Customer Service:

 * Works collaboratively and closely with Regional Service Managers, customers, other IT team members to ensure customer satisfaction needs are accomplished in acceptable timeframes.
 * Interacts with customers, Regional Service Managers, and the IT management team to ensure hardware and software needs are met in acceptable timeframes.
 * Covers on-call when required.
 * Provides night and weekend on-call coverage as scheduled.
 * May assume additional on-call responsibilities as directed by Manager.

Business Support:

 * Maintains an understanding of the business environment and the business needs for local affiliate.
 * Monitors new developments in technology to determine their applicability to improve the delivered product while maintaining standardization.
 * Supports Corporate Unified Communications and Video Conferencing solutions as required.
 * Completes special projects and monthly reports as assigned.
 * Performs other duties as requested to facilitate the smooth and effective operations of the department.


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