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# Help Desk Technician - Temporary

- **Company:** Fire & Police Pension Association Of Co
- **Location:** Denver, CO, United States
- **Experience:** Starter
- **Salary:** $52,000.0 - $72,800.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Microsoft Azure, Microsoft Outlook, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Microsoft Software, Networking Basics, TCP/IP, Office365, Peripherals, Computer Equipment, Information Technology, Servicenow
- **Published:** August 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=61b506d12f8ab146

## About the Role

Position SummaryWe are seeking a motivated and customer-focused Help Desk Technician I to join our IT team. This entry-level position provides first-line technical support for end users across Microsoft technologies, including Windows, Microsoft 365, Azure, Teams, and endpoint devices. The ideal candidate is eager to learn, enjoys solving technical problems, and is passionate about delivering exceptional customer service., * High school diploma or equivalent.

 * Associate degree in Information Technology or related field preferred.
 * 0-2 years of IT support experience.
 * Basic understanding of:
 * Windows 11
 * Microsoft 365
 * Active Directory
 * Computer hardware and peripherals
 * Networking fundamentals (DNS, DHCP, TCP/IP)
 * Microsoft Windows
 * Microsoft 365 Applications
 * Microsoft Teams
 * Outlook
 * Basic Active Directory administration
 * Basic troubleshooting methodologies
 * Familiarity with a ticketing system (ServiceNow, Jira Service Management, Freshservice, etc.)
 * Excellent customer service and communication skills.
 * Strong troubleshooting and problem-solving abilities.
 * Ability to prioritize multiple tasks.
 * Positive attitude and willingness to learn.
 * Strong organizational and documentation skills.
 * Ability to work independently and within a team environment.

Preferred Qualifications

 * Prior retail, tech, or customer-facing support experience (internship or part-time counts)
 * Exposure to Microsoft 365 and Windows 11 in a work or school setting
 * CompTIA A+ (or progress toward it) a plus, but not required



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