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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr Manager, DCA Control Center - **Company:** American Airlines Inc - **Location:** Washington, VA, United States - **Experience:** Expert - **Salary:** $121,000.0 - $161,000.0 - **Contract:** Permanent contract - **Skills:** Adobe Analytics, Data Analytics - **Published:** August 3, 2026 - **Apply:** https://dejobs.org/x/x/32488BC0F54C49E19A218BF1A4F333A0/job/ ## About the Role * Bachelor's degree in relevant field or equivalent experience/training * 6 years of airline industry experience, with at least 2 years of experience in a hub operation * 5 years of experience managing others in a management role Preferred Qualifications- Education & Prior Job Experience * Leadership experience in an airport control center environment * Experience leading a unionized workforce Skills, Licenses & Certifications * Outstanding organizational, operational and interpersonal skills * Exceptional time-management skills with the ability to handle operational challenges and multiple projects at the same time and meet deadlines effectively and efficiently * Exceptional problem solving skills and the ability to research issues to determine systemic and individual resolutions * Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable * Ability to occassionally work outside of standard business hours--including early mornings, nights, weekends, and holidays--according to business needs ## Description * Translate front-line operational performance into data-driven recommendations, balancing commercial objectives with operational realities to improve reliability, customer experience, and overall network performance. * Provides comprehensive administrative oversight for Control Center, including Emergency Management coordination, deicing program and project management, and people leadership through effective team management. * Responsible for leading and coordinating the daily operation of the Control Center with responsibility and authority to ensure that all operations are carried out within guidelines and policies set forth by the company. * The pay range for this role is $121,000 to $161,000, taking into account the qualifications and experience of the selected candidate. What you'll do * Partner with Operational Performance Planning and Network Planning to apply schedule construction analytics, using historical performance and real-time operational insight to influence schedules that are resilient, executable, and operationally sound at the hub and gateway level. * Translate front-line operational performance into data-driven recommendations, balancing commercial objectives with operational realities to improve reliability, customer experience, and overall network performance. * Manage and coordinate with CRE and Airport on airfield construction projects to help mitigate operational impact and add efficiency in surface flows * Plans, develops, implements, and executes local operating processes in accordance with AA, FAA, and other local regulatory requirements * Ensures daily operations are carried out in accordance with American Airlines and local operating policies * Creates and monitors operational plans to mitigate effects of weather, construction, aircraft mechanical problems, air traffic control constraints, fuel supplies, labor problems, or other sources of disruption to the overall airline operation * Manages contingency plans to avoid lengthy tarmac delays during irregular operations * Conducts investigations and completes detailed reports associated with potential DOT tarmac rule violation occurrences * Ensures safe and reliable Gateway Control Center operations while focusing attention on conducting the most efficient operation * Coordinates and collaborates with network regional partners to ensure a consistent, efficient Customer experience * Ensures continuous collaboration and coordination takes place with the IOC and other internal departments as well as external agencies and the FAA ATC Tower * Ensures the local processes, procedures and automation are harmonized in accordance with American's other Gateway and Hub Control Centers and the Control Center Harmonization (CCH) project * Provides leadership that mentors, develops, and guides team members to efficiently leverage the value of every employees skills * Establishes internal measures of employee satisfaction * Provides employee engagement opportunities * Drives process improvements for internal and external customer satisfaction and improved employee relations * Demonstrates a commitment to excellence through continuous staff development programs that enhance employee engagement, service, knowledge, skills, and morale * Manages and leads local processes to continuously improve the Customer experience ## Related Videos - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [PySpark - Combining Machine Learning & Big Data](https://www.wearedevelopers.com/videos/44-pyspark-combining-machine-learning-big-data) - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) - [How Data is Shaping our Games](https://www.wearedevelopers.com/videos/176-how-data-is-shaping-our-games) - [AI in Leadership: How Technology is Reshaping Executive Roles](https://www.wearedevelopers.com/videos/1705-ai-in-leadership-how-technology-is-reshaping-executive-roles) - [Data Analytics with Microsoft Fabric: End-to-End Use Case with Data Agents](https://www.wearedevelopers.com/videos/1547-data-analytics-with-microsoft-fabric-end-to-end-use-case-with-data-agents) ## Related Articles - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)