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# Desktop Support Engineer

- **Company:** Physicians Mutual
- **Location:** Omaha, NE, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Business Software, Cloud Services, Software Troubleshooting, Microsoft InTune, Information Technology
- **Published:** August 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e683ec3c7f298933

## About the Role

* Bachelor's degree in Management Information Systems, Computer Science, or a related discipline, or equivalent experience.
 * 2-3 years of experience supporting hardware, software, applications, or end-user technology preferred.
 * Strong knowledge of Microsoft Windows, Microsoft 365, cloud-based tools, and workstation technologies.
 * Experience with Microsoft Intune or similar endpoint management technologies preferred.
 * Strong troubleshooting, critical-thinking, and problem-solving skills.
 * Excellent customer service and interpersonal skills with the ability to explain technical concepts clearly.
 * Ability to learn and support a wide variety of business applications and technologies.
 * Strong documentation, organization and prioritization skills.
 * Collaborative, adaptable and comfortable working independently when needed.

## Description

Physicians Mutual is seeking a Desktop Support Engineer to provide advanced technical support for our employees and workplace technology. In this role, you'll troubleshoot hardware, software, application, and connectivity issues while serving as a trusted technical resource for end users. The ideal candidate combines strong technical ability with excellent customer service skills and enjoys collaborating with others to solve problems and keep employees productive.

 * Provide second-level technical support for desktop, software, hardware, application, printer, and network-related issues.
 * Troubleshoot complex technical problems and collaborate with developers, administrators, and other technology teams to implement solutions.
 * Configure, deploy, maintain, and support employee workstations, laptops, software, and remote-access technology.
 * Install and upgrade approved software, test configurations, and maintain technical documentation and support procedures.
 * Provide clear, customer-focused technical assistance and training to employees at all levels of the organization.
 * Maintain ownership of support issues from initial escalation through resolution and follow-up.
 * Participate in corporate and technical projects and support the implementation of new technologies.
 * Stay current on emerging technologies and recommend solutions that improve reliability, usability, and employee productivity.


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