> Markdown version of [/jobs/ext/2463202-desktop-support-technician-ii](https://www.wearedevelopers.com/jobs/ext/2463202-desktop-support-technician-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician II - **Company:** Spectraforce - **Location:** Tulsa, OK, United States - **Experience:** Experienced - **Salary:** $45,760.0 - $54,080.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Business Systems, Desktop Computing, Microsoft Office, Citrix Systems, SAP (Applications), Enterprise Software Applications, Tablet Computers, Legacy Systems - **Published:** August 9, 2026 - **Apply:** http://leoforce.us/Careers/Spectraforce/JobDetails.html?jobid=ea8600a5-6472-4e86-afb6-01978ccf1512&OrgId=1&UserId=4890 ## About the Role Our client is currently seeking a qualified Field Service Desktop Technician to join their team onsite in (3 days) Tulsa and (2 days) Okmulgee, OK (including Stillwater and Vinita as needed) and provide end-user support. The ideal candidate must have a valid license, car insurance, and personal reliable transportation as some driving will be required for this role., * Technical knowledge and troubleshooting skills include core business systems, applications, hardware and software, printers, and networks * Experience working with incident management tools and software packages * Knowledge and experience working with Windows 10 / 11 * Problem solving and analytical skills to understand the technical implications of business decisions and requests * Excellent customer service skills with well-developed interpersonal skills, including diplomacy, tact, and discretion * Must demonstrate active listening skills that can collect accurate and detailed information * Capability to learn and support new applications * Ability to defuse tense situations and focus on the issue at hand * Verbal communication that is polished, professional, and easy to understand over the phone when needed * Written communication is clear and concise, and includes proper grammar, spelling, and punctuation * Must possess an engaging communication style that includes a friendly and helpful tone both verbally and in email * Must have excellent customer service skills and end-user support experience * Ability to translate technical language into user-friendly information * Team player with strong work ethics, standards, initiative, attention to detail, and quality orientation * Adept at working in a fast paced, changing environment while serving the needs of multiple stakeholders, * What are the TOP 2 required skills that candidates must have? Problem solving/analytical skills and excellent customer service * How many overall years of experience should this person have? 3+ Years * Do they need any specific certifications or education? No ## Description At Client, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and growth opportunities., * Provide hardware break-fix services following documented processes and procedures to include hot swap, imaging, and replacement of FRUs (Field Replaceable Units) as applicable * Provide deskside hardware and software support * Update the asset management system of record where applicable * Perform physical IMACD (Installs, Moves, Add, Changes, and Deletions) * Perform hardware refresh of aging hardware with the new device based on the end user profile * Support Lenovo and Dell laptops and desktops, standard client (AC) image with Microsoft Office, SAP, legacy applications all on a virtualized environment using Citrix * Support Client Hand-held Scanners, Android Tablets, Symbol HHT / printers, Lexmark, and Ricoh printers ## Related Videos - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [How to TDD in legacy code](https://www.wearedevelopers.com/videos/309-how-to-tdd-in-legacy-code) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Strong decisions - decisive distinctions between digital and analog aspects](https://www.wearedevelopers.com/videos/1687-strong-decisions-decisive-distinctions-between-digital-and-analog-aspects) - [Getting to Know Your Legacy (System) with AI-Driven Software Archeology](https://www.wearedevelopers.com/videos/1437-getting-to-know-your-legacy-system-with-ai-driven-software-archeology) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)