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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Engineer - **Company:** Blackpool Tourism Limited - **Location:** Blackpool, UK - **Salary:** £28,000.0 - £32,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Cyber Security, Disaster Recovery, Monitoring of Systems, Cloud Services, Software Deployment, TCP/IP, Virtual Local Area Networks, Wireless Networks, Wi-Fi Technology, Cloud Platform System, System Availability, Microsoft InTune, Information Technology, Laptops, Cisco, User Administration - **Published:** August 4, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=943cab2ace394d57 ## About the Role * Experience providing first and second-line IT support within a commercial or customer-focused environment. * Strong knowledge of Windows operating systems, Microsoft 365 and end-user technologies. * Experience supporting hardware, software, networking, printers and mobile devices. * Good understanding of Microsoft Active Directory, Entra ID and user administration. * Experience supporting customer-facing technologies such as POS systems, telephony or Wi-Fi. * Ability to troubleshoot and resolve technical issues independently while recognising when escalation is required. * Experience working alongside third-line engineers, external suppliers or shared ICT services. * Excellent communication and customer service skills. * Strong organisational skills with the ability to prioritise competing demands. * Full UK driving licence and willingness to travel between sites. Desirable * Experience supporting Microsoft Intune or endpoint management solutions. * Knowledge of networking including switches, wireless infrastructure, VLANs and TCP/IP. * Experience supporting Azure or cloud-based infrastructure. * Understanding of ITIL principles and IT Service Management. * Experience within hospitality, leisure, attractions or retail environments. * Technical certifications such as Microsoft, CompTIA or Cisco. * Experience working with Blackpool Council ICT or within a shared ICT service environment. Professional Attributes * Delivers excellent customer service with a proactive and professional approach. * Takes ownership of issues through to successful resolution. * Builds effective relationships with colleagues, suppliers and stakeholders. * Remains calm and methodical during service incidents. * Demonstrates initiative and a commitment to continuous improvement. * Adapts effectively to changing operational priorities within a seven-day business. * Maintains a strong focus on service quality, reliability and business continuity. ## Description The IT Service Engineer is responsible for delivering high-quality technical support and maintaining reliable, secure IT services across all Blackpool Tourism Limited sites. The role ensures business-critical systems remain operational within a fast-paced, customer-facing, seven-day environment, minimising disruption to business operations and delivering excellent customer service. Working closely with the IT Service Manager, Blackpool Council ICT, site General Managers, third-party suppliers and internal stakeholders, the postholder will provide first and second-line support while contributing to infrastructure management, cyber security, service improvement initiatives and selected third-line activities. The role plays an important part in maintaining resilient IT services and supporting technology projects across the organisation. Key ResponsibilitiesIT Service Delivery * Deliver first and second-line IT support across all Blackpool Tourism Limited sites. * Respond promptly to incidents, service requests and technical queries in accordance with agreed service levels. * Diagnose and resolve hardware, software, networking and connectivity issues. * Escalate and work collaboratively with Blackpool Council ICT and third-line specialists to resolve complex technical issues. * Maintain accurate documentation, asset records and service tickets within the IT Service Management system. * Contribute to service improvement initiatives by identifying recurring issues and recommending long-term solutions. Systems & Infrastructure Support * Install, configure and maintain desktops, laptops, mobile devices, printers and peripheral equipment. * Support business-critical technologies including POS/till systems, telephony, CCTV, digital signage and Wi-Fi. * Assist with administration of Microsoft 365, Active Directory/Entra ID, networking, cloud services and server infrastructure. * Carry out system patching, software deployment, upgrades and preventative maintenance. * Monitor system performance and proactively identify issues before they impact operations. * Support backup, recovery and disaster recovery processes. Cyber Security & Compliance * Assist in maintaining cyber security controls, standards and best practice. * Support user account administration including onboarding, offboarding and access permissions. * Identify, report and assist in resolving security vulnerabilities and incidents. * Ensure endpoint devices remain compliant with organisational security policies. * Promote cyber security awareness and good IT practices across the organisation. Operational Support * Provide technical support across multiple attractions and operational sites. * Support technology requirements during seasonal events, peak trading periods and new attractions. * Perform planned preventative maintenance to maximise system availability. * Participate in an out-of-hours support rota where required. * Liaise confidently with operational managers, suppliers and technical partners to minimise service disruption. Projects & Continuous Improvement * Support delivery of infrastructure upgrades, technology refreshes and business improvement projects. * Assist with planning, testing, implementation and documentation of new systems. * Participate in infrastructure improvements alongside Blackpool Council ICT and third-party suppliers. * Identify opportunities to improve IT services, automation and operational efficiency. * Contribute to technical documentation, knowledge sharing and continual service improvement activities. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk) - [Guide for Expats Living in the UK](https://www.wearedevelopers.com/magazine/355-guide-for-expats-living-in-the-uk) - [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk)