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# National Helpdesk Controller

- **Company:** Portal Security Ltd
- **Location:** Cumbernauld, UK
- **Experience:** Experienced
- **Salary:** £30,000.0 - £32,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Outlook, Computer Literacy
- **Published:** August 4, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=3340ddd488374c3a

## About the Role

* Strong organisational and communication skills.
 * Ability to remain calm under pressure and work effectively in a fast-paced environment.
 * Strong computing skills and ability to operate a variety of systems (all training will be provided)

Required:

 * Previous supervisory experience in the security sector (Esential)
 * Strong attention to detail and ability to work independently.
 * Good administrative and reporting skills.
 * Flexibility to travel between sites company vehicle provided .
 * Clean driving license.
 * Valid SIA Door Supervision Licence., * Supervisory/Managerial: 3 years (required)

## Description

As a Control Room Operator, you will play a key role in supporting the day-to-day running of our operations. Your responsibilities will include:

 * Monitoring rotas and ensuring effective shift coverage.
 * Responding to incidents and escalating reports to clients as required.
 * Managing CCTV incidents and ensuring they are logged and resolved efficiently.
 * Providing general operational support to ensure smooth service delivery.
 * Esculating issues to National accounts managers across the UK.
 * Covering site sickness and call offs.
 * Using softwere Like Teams, Timegate, Outlook.


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