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# Helpdesk Administrator

- **Company:** Total Facilities
- **Location:** London, UK
- **Salary:** £29,000.0
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Facility Management, Reliability Availability Maintainability and Safety Software
- **Published:** August 3, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=3b44863b8eeb6259

## About the Role

My client is looking for an experienced Administrator to join the team on a full time basis in North London.

Mon - Fri 8am - 5pm

Must have SIMPRO CAFM experience

## Description

* Administration - Maintain schedules, track progress, update internal systems, and support the Manager in coordinating all activities.
 * Engineer Coordination - Arrange engineer attendance, manage site access requirements, distribute technical documentation, and ensure all resources are prepared ahead of installation works.
 * Procurement Administration - Raise purchase orders, liaise with suppliers, track deliveries, and ensure materials are available
 * Client Liaison - Issue formal updates and support the delivery of professional client communication.
 * Financial administration - Assist with invoicing, cost monitoring.
 * Coordinate engineers' schedules and daily workloads to ensure jobs run smoothly and efficiently.
 * Send reports to clients confirming completed jobs and providing updates.
 * Manage invoicing and credit notes in Simpro, making sure they are assigned to the correct jobs and clients.
 * Act as the main point of contact for Simpro Mobile and help implement the system so engineers can use it effectively.
 * Answer client calls and emails, resolving queries professionally.
 * Program access cards and fobs remotely through the portal.
 * Pack and prepare outgoing post
 * Also prepare the required documentation that clients request, such as RAMS, authorisation forms, and other job-related paperwork.


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