> Markdown version of [/jobs/ext/2465378-tenant-support-manager](https://www.wearedevelopers.com/jobs/ext/2465378-tenant-support-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tenant Support Manager - **Company:** 401GO - **Location:** Sandy, UT, United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Asana, Software as a Service, Data Mapping, Data Streaming, Workflow Management Systems, Automated Data Processing (ADP), Bug Reporting, Hubspot - **Published:** August 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=732e0263b87998cc ## About the Role * 3+ years of experience in 401(k) plan administration, recordkeeping, or retirement plan compliance. * Working knowledge of ERISA, IRS qualified plan rules, and common compliance testing (ADP/ACP, top-heavy, 415 limits). * Experience supporting internal teams or external partners in a customer-facing or operational support capacity. * Ability to translate complex compliance concepts clearly for non-technical audiences, including partner contacts and plan sponsor representatives. * Proficiency with SaaS-based plan administration or recordkeeping platforms; comfortable learning proprietary tools. * Strong written communication skills - clear, concise, and professional across tickets, email, and documentation. * High attention to detail with the ability to manage multiple open cases and competing priorities without losing accuracy. Preferred * Direct experience with HCM or payroll platform integrations - particularly iSolved, ADP, Gusto, or Rippling - and how data flows between those systems and a recordkeeper. * Prior work at a TPA, recordkeeper, or retirement fintech serving small-to-mid-size or enterprise-tier plans. * QPA, QKA, or TGPC designation (or active pursuit). * Experience with ticketing and workflow tools such as ClickUp, HubSpot Service Hub, or similar. * Familiarity with SECURE 2.0 provisions including automatic enrollment mandates, long-term part-time rules, and updated catch-up contribution requirements. ## Description The Tenant Support Manager (TSM) is a specialized support role within 401GO's Enterprise Platform team, focused exclusively platform tenants. This role serves as the primary operational support contact for the enterprise customer team, resolving platform-level issues, guiding compliance workflows, and ensuring the administrative application functions accurately across complex, high-volume partner environments. The TSM requires a blend of 401(k) compliance knowledge, strong customer service instincts, and deep fluency with the 401GO administrative platform. Partners and their plan sponsors depend on fast, accurate support - this role makes that possible. What You'll Be Doing: Enterprise Partner & Internal Team Support * Serve as the primary support resource for the Enterprise Platform team on plan-level and platform-related inquiries across partner tenants. * Respond to support tickets and escalations within defined SLAs, providing clear, accurate, and actionable guidance tailored to enterprise partner workflows. * Work directly with partner tenant contacts and internal team members to resolve contribution errors, eligibility issues, distribution requests, and data discrepancies. * Maintain a professional, partner-aware tone - understanding the reputational weight of enterprise relationships and communicating accordingly. 401(k) Compliance Support * Provide guidance on plan document provisions, eligibility and vesting rules, contribution limits, and corrective action requirements across enterprise tenant plans. * Support compliance workflows including ADP/ACP testing, top-heavy testing, and Form 5500 coordination for high-volume partner portfolios. * Identify and escalate potential ERISA or plan document violations to the appropriate compliance contacts with clear documentation. * Monitor and communicate relevant regulatory updates (SECURE 2.0, IRS/DOL guidance) to the enterprise team as they impact partner plan operations. * Assist with corrective distributions, loan defaults, and QNEC/QMAC calculations as needed within the enterprise tenant context. Administrative Platform Support * Serve as a platform power user for the 401GO administrative application within the enterprise partner environment. * Troubleshoot platform issues specific to partnerl integrations - including contribution feed errors, eligibility sync problems, and data mapping discrepancies between partner systems and 401GO. * Document recurring issues and escalate product bugs to the product and engineering teams with clear reproduction steps and partner impact context. * Build and maintain internal SOPs, job aids, and quick-reference guides for enterprise platform workflows. * Participate in UAT for new features or integration updates affecting enterprise tenants, providing feedback from an operational support perspective. Process & Quality * Track support volume, resolution times, and issue patterns across the enterprise tenant portfolio; surface trends to leadership. * Contribute to continuous improvement of escalation paths, support workflows, and knowledge resources specific to enterprise operations. * Partner cross-functionally with product, engineering, compliance, and the broader customer experience team on initiatives that touch enterprise tenants., * Enterprise partner teams experience fast, accurate resolution of platform and compliance questions - escalations decrease as the TSM builds institutional knowledge. * HCM/payroll integration issues are identified, documented, and resolved in partnership with product and engineering before they impact partner plans at scale. * Compliance workflows (testing season, Form 5500, year-end processes) run smoothly across the enterprise tenant portfolio. * Internal SOPs and platform guides are current, accurate, and actively used by the enterprise customer team. * Partner relationships remain strong because the operational layer behind them is reliable. ## Related Videos - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Web-based Information Visualization](https://www.wearedevelopers.com/videos/84-web-based-information-visualization) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [The Future of Knowledge Retention: AI-Driven HR Transformation](https://www.wearedevelopers.com/videos/100047-the-future-of-knowledge-retention-ai-driven-hr-transformation) - [Why Your AI Agent Keeps Hallucinating Your Data: Building Deterministic Context Layers](https://www.wearedevelopers.com/videos/2055-why-your-ai-agent-keeps-hallucinating-your-data-building-deterministic-context-layers) ## Related Articles - [Top HR Tech Conferences in 2024](https://www.wearedevelopers.com/magazine/303-top-hr-tech-conferences-in-2024) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How to Have an Effective 1-on-1 Meeting](https://www.wearedevelopers.com/magazine/451-how-to-have-an-effective-1-on-1-meeting)