> Markdown version of [/jobs/ext/2465385-technical-support-specialist-senior](https://www.wearedevelopers.com/jobs/ext/2465385-technical-support-specialist-senior). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist Senior - **Company:** Northwestern University - **Location:** Chicago, IL, United States - **Experience:** Expert - **Salary:** $65,120.0 - $93,360.0 - **Contract:** Permanent contract - **Skills:** Testing (Software), Microsoft Access, Microsoft Word, Microsoft Excel, Microsoft Windows, Adobe Creative Cloud, Apple Mac Systems, Microsoft Outlook, Cyber Security, Information Systems, Software Debugging, Desktop Computing, Linux, Microsoft Exchange Server, Identity and Access Management, Microsoft Lync, Metadata, Microsoft Office, Microsoft PowerPoint, Microsoft SharePoint, Computer Equipment, Storage Technologies, Information Technology, Hardware Infrastructure - **Published:** August 15, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/88049367/1 ## About the Role * Adobe Creative Cloud Suite * Box Collaborative Storage * identity management/provisioning * information security * Linux Operating System * Mac OS X Operating System * Microsoft Exchange * Microsoft Lync * Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) * Microsoft SharePoint * Server hardware * Storage hardware * Windows Operating System Compliance * FERPA * FISMA * HIPAA * HITECH Analytical * Critical Thinking * Debugging * Decision Making * Judgment * Metadata Creation And Management * Problem Solving * Read & Interpret Technical Drawings * Troubleshooting * Use-Case Analysis Project * Collaboration And Teamwork * Facilitate Collaboration * Functional Documentation * Organizational Skills * Planning Miscellaneous Perform other duties as assigned Minimum Qualifications: (Education, experience, and any other certifications or clearances) * Successful completion of a full 2-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience. * 3 years' experience in consulting, project management, training, technical support, or user service, in an information technology environment or other relevant experience required. * Work history demonstrating increasing levels of responsibility and leadership. * Experience as both an end-user and administrator in service areas such as user support, desktop support, help desk management, and documentation or other relevant experience required. Minimum Competencies: (Skills, knowledge, and abilities.) * Strong technical aptitude, experience working with computers * Ability to troubleshoot desktop/laptop computer hardware/software * Ability to work independently and with a team, demonstrate initiative, prioritize assignments, meet deadlines and problem solve on an ongoing basis * Must be able to provide a high-level of customer service / support ## Description Supports users ensuring successful installation and on-going use of workplace endpoint technology within complex environments. Evaluates new technologies within existing environments. Manages medium to large projects, working closely with peers and users to deliver optimum service. Contributes to defining and implementing policies, procedures, and standards and ensures their conformance with information systems goals and procedures. Monitors and troubleshoots complex technical problems utilizing hardware and software testing tools and techniques. Provides leadership as technical resource to users and team. This specific role is within the Feinberg IT centralized IT team. The central IT team provides resources and support to the Feinberg School of Medicine. Specific Responsibilities: Strategic Planning * Recommends, plans, and implements workplace endpoint technology initiatives. * Analyzes user's infrastructures and recommends or coordinates remedial changes as necessary. Administration * Authors Scopes of Work for medium to large sized projects * Manages and coordinates projects collaboratively with internal/external clients utilizing the IT unit's systems to meet specific client goals. * Creates project plans, testing, implementation, and evaluation of system. * Mentors, trains and develops junior staff. * Coordinates training of users. Development * Coordinates projects partnering with users to deliver optimum service in regard to installation and maintenance of workplace endpoint technology. * Tests, implements, and evaluates systems and service results. Performance * Provides an advanced level of troubleshooting support in response to complex problems, questions and inquiries that have been escalated by junior staff. Supervises * Provides work direction and/or supervises staff such as team members, subordinates, contractors, vendors, students, etc. * Recommends staff hires/terminations. * Coaches and mentors staff. * Manages projects ensuring timelines and deliverables are met and meet expectations. ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [A Data Mesh needs Open Metadata](https://www.wearedevelopers.com/videos/505-a-data-mesh-needs-open-metadata) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Fingerboard to Keyboard: Transposing One Profession to Another](https://www.wearedevelopers.com/videos/868-fingerboard-to-keyboard-transposing-one-profession-to-another) - [Crafting Custom Frameworks with Rust: A Deep Dive into Procedural Macros](https://www.wearedevelopers.com/videos/849-crafting-custom-frameworks-with-rust-a-deep-dive-into-procedural-macros) - [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success) ## Related Articles - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)