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# Application Support Analyst

- **Company:** BizTech Software Ltd
- **Location:** Belfast, UK
- **Salary:** £27,456.0
- **Contract:** Permanent contract
- **Skills:** Databases, Instant Messaging Technology, Remote Desktop Services, SQL Databases, Transact-SQL
- **Published:** August 5, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=7625cedd2ef3496e

## About the Role

· Excellent interpersonal and customer care skills, excellent communicator, team player and extremely customer focused

· The ability to explain IT issues in simple terms for non technical staff

Requirements:

Essential

· Educated to A level with ICT

· Excellent written and spoken English

· Availability to work evenings and weekends. Our helpdesk is open from 7am to 10pm Monday - Sundays

· Experience in working in a customer service IT environment

· Experience in dealing with customers face to face and by telephone

· Excellent problem solving and decision-making skills

· Good communication skills

Desirable

· Knowledge of the betting industry

· HND in an IT related specification

· SQL experience, * GCSE or equivalent (required), * Customer service: 1 year (preferred)

## Description

We are looking for a talented individual who is keen to deliver excellence in IT support services. The role itself will involve troubleshooting and resolving third line incidents and problems whilst maintaining a high level of customer care to ensure all our customers' needs are met. You will need to efficiently log and update call records using the call management system., · To provide Technical support to customers via the Telephone, email and Instant Messaging

· Running T-SQL scripts and monitoring databases

· Provide Training and Support to customers via remote desktop

· Strong understanding of support incident resolution, identifying call urgency and customer communications during fault resolution


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