> Markdown version of [/jobs/ext/2466061-help-desk-support-analyst-1st-line](https://www.wearedevelopers.com/jobs/ext/2466061-help-desk-support-analyst-1st-line). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help-Desk support analyst (1st line)

- **Company:** Roman Catholic Archdiocese of Liverpool
- **Location:** Liverpool, UK
- **Salary:** £27,000.0
- **Contract:** Permanent contract
- **Skills:** Network Troubleshooting, Data Logging
- **Published:** August 5, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=d3182fe59360a695

## About the Role

The successful candidate will be responsible for logging, tracking and updating support tickets using the service desk system. The ideal candidate will have experience working within a service desk, IT support or helpdesk environment.

To thrive in this role, you should be able to demonstrate the following:

 * Strong communication skills and be comfortable dealing with people at all levels
 * Strong organisational and time management skills
 * The ability to prioritise workloads and manage multiple tasks
 * Problem solving and diagnostic skills

## Description

An exciting opportunity is available for a Help-Desk support analyst within our IT Department, providing 1 line technical support to users across the archdiocese on hardware, software and network issues.