> Markdown version of [/jobs/ext/2466063-managed-services-technician](https://www.wearedevelopers.com/jobs/ext/2466063-managed-services-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Managed Services Technician - **Company:** Exponential-e - **Location:** London, UK - **Contract:** Permanent contract - **Skills:** Active Directory, Software Applications, Computer Literacy, Microsoft Desktop Optimization Pack, Microsoft Exchange Server, Issue Tracking Systems, Networking Basics, Peripherals, Computer Equipment, Performance Monitor - **Published:** August 5, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=e3d04ecb8b485c56 ## About the Role * Ability to provide a customer focused service to committed Service levels * Keen interest in IT Support services with a view to progress in an IT Support Career * Confident communicator with excellent telephone manners * Previous Customer Service experience required * Understanding of Microsoft Exchange, Active Directory and Microsoft Desktop technologies * Experience of setting up Computer Hardware and Peripherals and installing computer software * Understanding of basic computing * Knowledge and understanding of basic networking concepts * Applicants will ideally be either be A+, MCP or equivalent certified ## Description We're a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do. Overall Purpose of the Job: * Provide 1st Line infrastructure support to Exponential-e customers * Primarily responsible for managing and owning support tickets and driving customer issues through to resolution * Triage & manage incoming tickets driven from various events * Follow established process and procedures to make sure quick resolution of customer issues, * First line support handling customer enquiries and support issues using our ticketing system * Keen interest in IT Support and growing within the support function * Proactive monitoring of alarms for our customers via our monitoring tools * Responding to tickets as assigned within Service Level Agreements * Ensuring calls are quickly and accurately logged and that call resolution priorities are met * Escalating faults/outages in accordance with Exponential-e procedures * Adhering to internal processes * Troubleshooting technical faults and working with external vendors and service providers to resolve issues * Working as a team to achieve similar goals * Maintaining professional working relationships with customers, suppliers and colleagues * Any other fair and reasonable task or duty assigned to you by your Manager or senior Exponential-e Ltd staff member ## Related Videos - [Tackling the Risks of AI - With AI](https://www.wearedevelopers.com/videos/1690-tackling-the-risks-of-ai-with-ai) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)