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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Project Manager - **Company:** SFG20 - **Location:** Oxford, UK (Remote available) - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Agile Methodology, Software as a Service, System Configuration, Customer Data Management, Data Migration, PRINCE2, Data Processing, BIG-IP Access Policy Manager (APM) - **Published:** August 7, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=57116d68b2f08f88 ## About the Role * Experience within Facilities Management, Building Maintenance or Compliance sectors. * Excellent customer-facing communication and relationship management skills. * Strong project planning and organisational skills. * Experience implementing SaaS or cloud-based software solutions. * Advanced Microsoft Excel skills, including data manipulation, validation and analysis. * Experience managing multiple projects simultaneously * Comfortable presenting to customers and facilitating workshops. * Familiarity with data migration or system configuration activities. Desirable experience * Project Management qualification (PRINCE2, APM, Agile, PMP or equivalent). * Experience contributing to process improvement initiatives. * Experience supporting resource planning or capacity management. ## Description As an Implementation Project Manager, you play a critical role in ensuring customers successfully adopt the SFG20 platform, enabling them to realise value quickly and confidently. By combining project management expertise with hands-on implementation delivery, you will guide customers from project initiation through to go-live. You will deliver a high-quality onboarding experience, manage implementation projects of varying complexity, and coordinate internal resources to ensure implementations are delivered efficiently, on time, and to a consistently high standard. Your work directly contributes to customer satisfaction, adoption, retention, and long-term success., Customer Implementation & Delivery * Lead customers through the implementation journey from project kick-off to successful go-live. * Configure customer data within the SFG20 platform using internal systems and implementation tools. * Prepare, cleanse, manipulate and validate customer data using Microsoft Excel and other implementation tools. * Deliver implementation activities in line with agreed project plans, timelines and quality standards. * Conduct customer workshops, implementation meetings and progress updates throughout the project lifecycle. * Support customers with onboarding activities, system adoption and transition to Business as Usual. * Ensure implementation documentation is completed and maintained accurately. Project Management * Manage multiple customer implementation projects simultaneously, ensuring delivery to agreed scope, timescales and budget where applicable. * Develop and maintain project plans, monitor milestones and proactively manage project risks and issues. * Coordinate activities across internal teams including Customer Success, Product, Sales and Technical teams. * Provide regular project reporting and communicate progress clearly to customers and internal stakeholders. * Escalate project risks appropriately and drive resolution to maintain successful project delivery. Resource Planning & Capacity Management * Support the planning and scheduling of implementation activities across the Implementation team and wider business. Continuous Improvement * Contribute to the ongoing improvement of implementation processes, tools and documentation. * Identify opportunities to improve customer onboarding efficiency and project delivery. * Share best practice and lessons learned across the team. Customer Experience * Build trusted relationships with customers, acting as a key point of contact throughout implementation. * Deliver a professional, consultative customer experience that reflects SFG20's values. * Understand customer requirements and translate these into successful implementation outcomes. * Work collaboratively to maximise customer satisfaction and successful adoption of the SFG20 platform. ## Related Videos - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Swapping a Data Warehouse at Runtime: Zero-Downtime Migration Without Changing a Single Client](https://www.wearedevelopers.com/videos/100311-swapping-a-data-warehouse-at-runtime-zero-downtime-migration-without-changing-a-single-client) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)