> Markdown version of [/jobs/ext/2466291-senior-it-technician](https://www.wearedevelopers.com/jobs/ext/2466291-senior-it-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Technician - **Company:** Motorway - **Location:** Brighton and Hove, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, JIRA, Microsoft InTune, Information Technology, Atlassian Tools, Casper Suite, Gsuite, Zendesk - **Published:** August 7, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=0c59cbfd238b99f4 ## About the Role * At least 4 years working in IT support or helpdesk roles, including time as an escalation point, and confident supporting both macOS and Windows in a business setting. * Sharp troubleshooting instincts and a habit of owning a problem end-to-end rather than handing it off. * A clear, patient communicator who can walk non-technical colleagues through an issue without leaning on jargon. * Hands-on experience with a modern, cloud-first stack, or a genuine drive to get there, including: * Identity and device management - SSO, MDM (Jamf, Intune), Google Workspace and similar. * Infrastructure and tooling - networking, AV systems, cloud telephony, Zendesk and Atlassian (Jira). * Self-sufficient day to day, but just as ready to pitch in and support the wider team. * A real curiosity about technology and an appetite to keep learning and improving how things run. * Networking know-how is a plus, but not a dealbreaker. ## Description This is a senior, hands-on role in our IT team. You'll be the person colleagues turn to when something needs solving properly, not just logged and passed on. We run a modern, cloud-first setup, so the job stretches well beyond the helpdesk queue, covering the full employee IT lifecycle, keeping core systems reliable, and taking on meatier project work alongside day-to-day support. We are looking for someone who notices what could work better and pushes to fix it., * Act as a first point of contact for technical problems across the business, keeping people informed with clear, timely updates. * Get to the root cause of issues rather than papering over them, so colleagues have the kit and know-how to do their jobs well. * Bring your own ideas on where our IT setup could improve, and see them through from suggestion to implementation. * Juggle the daily flow of support requests against your commitments on longer-running IT projects. * Keep sharpening your own technical skills and stay on top of new tools and approaches. * Act as the escalation point (3rd line) and go-to expert for the wider IT Service team. * Coach less experienced colleagues so the team's overall expertise grows, closing knowledge gaps as you spot them. * Spot patterns behind recurring problems early, and find ways to cut down ticket resolution times. ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Don’t shoot yourself in the foot.](https://www.wearedevelopers.com/videos/580-don-t-shoot-yourself-in-the-foot) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Fingerboard to Keyboard: Transposing One Profession to Another](https://www.wearedevelopers.com/videos/868-fingerboard-to-keyboard-transposing-one-profession-to-another) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)