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# IT Support Specialist

- **Company:** XDM Business & Technology
- **Location:** Birmingham, UK
- **Salary:** £30,000.0 - £40,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Backup Devices, Business Software, Business Systems, Microsoft Software, Software Engineering, Peripherals, User Accounts
- **Published:** August 11, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=285d576de83cdedb

## About the Role

* Previous experience in IT support, technical support, helpdesk, or a similar position is preferred.
 * Good understanding of Windows, Microsoft 365, networking, hardware, and common business applications.
 * Strong troubleshooting and problem-solving skills.
 * Good communication skills with the ability to explain technical issues clearly to non-technical users.
 * Organised and customer-focused approach with strong attention to detail.
 * CompTIA, Microsoft, ITIL, or another relevant IT qualification is desirable but not essential.

## Description

We are looking for a friendly and technically capable IT Support Specialist to provide day-to-day technical assistance to employees and help keep business systems running smoothly. You'll troubleshoot hardware and software issues, support users, manage IT requests, and assist with maintaining a reliable and secure technology environment., * Provide first- and second-line technical support for hardware, software, systems, and user accounts.

 * Diagnose and resolve IT issues through phone, email, remote support, and in-person assistance.
 * Set up and configure computers, peripherals, applications, and user accounts.
 * Monitor and manage support tickets, ensuring issues are resolved within appropriate timescales.
 * Assist with software updates, system maintenance, backups, and basic security procedures.
 * Maintain IT documentation, equipment records, user guides, and support procedures.


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