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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 2nd Line Support Engineer - **Company:** Samiro Search - **Location:** Sevenoaks, UK - **Experience:** Experienced - **Salary:** £27,000.0 - £36,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, VoIP, Cloud Computing, Hyper-V, Virtual Private Networks (VPN), Networking Basics, Server Administration, Microsoft SharePoint, Virtual Local Area Networks, Wide Area Networks, Wi-Fi Technology, Network Routers, Firewalls (Computer Science), Microsoft InTune, User Administration - **Published:** August 10, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=bacf92b345f88041 ## About the Role The successful candidate will be customer-focused, technically capable, and comfortable working in a fast-paced MSP environment., * Excellent customer service and communication skills * Strong troubleshooting and problem-solving abilities * Ability to prioritise and manage your own workload effectively * Self-motivated with a positive, can-do attitude * Ability to work independently and as part of a team * Experience producing clear and accurate technical documentation Technical Experience You should have experience supporting and troubleshooting: * Windows 10 and Windows 11 * macOS * Microsoft 365 (Exchange Online, SharePoint, and Teams) * Microsoft Intune and Mobile Device Management (MDM) * Microsoft Azure and Entra ID * Active Directory, Group Policy, and user administration * Backup and disaster recovery solutions * Printers, scanners, and peripheral devices * Networking fundamentals and fault diagnosis * VoIP and hosted telephony systems Desirable Experience * LAN, WAN, VPN, and VLAN technologies * Managed switches, Wi-Fi solutions, firewalls, and routers * Hyper-V and other virtualisation technologies * Cybersecurity solutions and best practices * Server administration and cloud infrastructure * Previous experience working within an MSP or multi-customer support environment, * Are you able to reliably commute to Sevenoaks, Kent and work in the office for 5 days * Do you have experience working for an MSP ## Description This is a varied and hands-on position providing both remote and on-site technical support to a diverse customer base. You will take ownership of escalated support issues, troubleshoot complex technical problems, and work closely with 1st line engineers, customers, and third-party suppliers to deliver effective solutions., * Provide 2nd line technical support to customers remotely and on-site * Diagnose and resolve escalated hardware, software, network, and cloud-related issues * Support and mentor 1st line engineers where required * Take ownership of incidents through to successful resolution * Maintain accurate technical documentation and update support records * Liaise with customers and third-party vendors to ensure timely issue resolution * Contribute to continuous improvement of support processes and customer service standards ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [AI for Enterprise Developers - Dr. Damir Dobric](https://www.wearedevelopers.com/videos/1831-ai-for-enterprise-developers-dr-damir-dobric) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)