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# IT Support Engineer

- **Company:** Motorway
- **Location:** London, UK
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Cloud Computing, Networking Basics, Microsoft InTune, Information Technology, Casper Suite, Gsuite
- **Published:** August 10, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=443de87ec18ecb94

## About the Role

* 1-2 years of hands-on experience in an IT support or helpdesk role, with a solid foundation in supporting both macOS and Windows in a business environment.
 * A natural ability to troubleshoot and problem-solve, taking full ownership of issues from the moment they're reported to their resolution.
 * Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly and patiently to colleagues at all levels.
 * Experience working within a modern, cloud-first tech stack, including exposure to or a strong desire to master:
 + Identity & Device Management: SSO, MDM (Jamf, Intune), Google Workspace etc.
 + Infrastructure & Tools: Basic networking, AV systems, cloud telephony, and service desk ticketing software.
 * A proactive and collaborative spirit; comfortable working autonomously while also thriving as a key player within a team.
 * A genuine passion for technology and a constant drive to learn, develop new skills, and implement improvements

## Description

As an IT Support Engineer, you'll be the friendly and knowledgeable face of IT, providing the essential support that keeps our workforce productive and happy. In our modern, cloud-first environment, you won't just be closing tickets; you'll manage the full employee IT lifecycle, maintain critical systems, and contribute to key projects. We're looking for a proactive problem-solver who is empowered to research, suggest, and implement improvements that have a real impact on the business., * Provide friendly and effective technical support to the entire team, ensuring colleagues feel well-cared for through clear, proactive communication.

 * Dive deep into troubleshooting and resolving technical issues, making sure everyone has the right equipment and knowledge to excel at their jobs.
 * Use your passion for technology to proactively suggest and implement improvements that enhance our IT systems and make work better for everyone.
 * Skilfully prioritise and manage your time, balancing daily support tasks with your contributions to essential, long-term IT projects.
 * Take initiative to continuously explore, learn, and develop your technical skills and experience.


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