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# Tech/Data Support Officer

- **Company:** Dingley's Promise
- **Location:** Newbury, UK
- **Salary:** £22,000.0
- **Contract:** Temporary contract
- **Skills:** Spreadsheets, Databases, Learning Management Systems, Digital Technology, Data Processing
- **Published:** August 11, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=4c9f703cd2e2a1d2

## About the Role

* Confident working with spreadsheets, databases or reporting systems, with strong attention to detail
 * Able to organise, check and present data clearly for operational reporting
 * Good digital skills and confidence supporting users with routine technical issues
 * Organised, reliable and able to manage multiple small tasks to deadline
 * Clear written communicator who can explain technical or data issues in plain English

Desirable:

 * Experience supporting an LMS, CRM, helpdesk or online learning platform
 * Experience preparing reports for funded programmes, education projects or training delivery
 * Understanding of GDPR and good data handling practice
 * Familiarity with the early years, SEND or education sector

"Dingley's Promise are committed to the safety and wellbeing of the children in our care, as such the successful post holder will be required to undergo a robust vetting process, including an enhanced DBS Check and Reference History Checks"

## Description

Provide practical technical and data support for the national early years SEND CPD programme, helping to maintain accurate learner, registration and completion records, support reporting requirements, and assist with the smooth operation of digital systems used by learners, partners and the programme team., * Maintain accurate programme data across learner registrations, course starts, completions, confidence measures and partner activity

 * Support weekly and monthly reporting by preparing data extracts, summaries and basic dashboards for the Project Manager
 * Check data quality, identify gaps or inconsistencies, and follow up with relevant colleagues or partners to resolve issues
 * Maintain clear records for audit, evaluation and funder reporting purposes

Technical and systems support:

 * Support the day-to-day administration of the LMS and associated digital systems, including user records, access issues and course data
 * Work with the Helpdesk Administrator to investigate recurring technical issues and support timely resolution
 * Liaise with the platform provider or internal technical contacts where issues need escalation
 * Support the creation and maintenance of simple user guidance, FAQs and internal process notes