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# IT Generalist - HUB

- **Company:** GO! Express & Logistics (Deutschland) GmbH
- **Location:** Niederaula, Germany
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Information Technology Operations, Virtual Private Networks (VPN), Microsoft Servers, Citrix Systems, Virtualization Technology, Information Technology, Network Server
- **Published:** August 13, 2026
- **Apply:** https://www.adzuna.de/details/5840015697

## About the Role

* Technical training: Completed IT training or a comparable qualification.
 * Several years of professional experience in the IT field (minimum 3 years of professional experience)
 * Broad technical understanding, e.g., in areas such as:
 * Windows clients and servers
 * Networks, VPN, basic security topics
 * Virtualization, storage, or backup
 * Microsoft environment (AD, M365, basic Azure)
 * Citrix client support
 * Structured, reliable, and solution-oriented approach to work
 * Willingness to take on responsibility and think outside the box
 * Team-oriented, clear communication, and a hands-on mindset
 * Passionate about IT

## Description

You'll be responsible for all on-site IT operations at the sorting center (HUB) in Niederaula (Hesse) and will work closely with technology, processes, and people. Your responsibilities include analyzing and resolving incidents and service requests, providing 1st- and 2nd-level support, and maintaining and monitoring IT systems and infrastructure. You'll provide on-site support for changes, maintenance windows, technical optimizations, rollouts, and lifecycle management, and document systems and processes. Collaborating with internal IT teams in Bonn and external service providers is part of your daily work. Some shift work and night shifts are required.

What makes this position special:

You won't be working in a narrowly defined niche, but rather closely with the entire IT landscape. If you value variety, want to take on responsibility, and enjoy understanding how things fit together, you'll be right at home with us at the HUB.

Your Responsibilities

 * Comprehensive management and assurance of IT operations at the HUB
 * Analysis, resolution, and sustainable handling of incidents and service requests
 * Providing support at both the 2nd and 1st levels
 * Operating, maintaining, and monitoring IT systems and infrastructure
 * Collaborating on changes, maintenance windows, and technical optimizations
 * Support for rollouts, updates, and lifecycle management
 * Documentation of systems, solutions, and processes
 * Collaboration with internal IT teams and external service providers


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