> Markdown version of [/jobs/ext/2467587-help-desk-technician-2-technical-alignment-specialist](https://www.wearedevelopers.com/jobs/ext/2467587-help-desk-technician-2-technical-alignment-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician 2 / Technical Alignment Specialist - **Company:** SKYLINE IT SOLUTIONS LLC - **Location:** Dawsonville, GA, United States - **Experience:** Experienced - **Salary:** $55,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Windows Servers - **Published:** August 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e0388b0f7a472bf8 ## About the Role * 3-5 years of IT support experience * Strong troubleshooting skills across Microsoft 365, Windows Server, Active Directory/Entra ID, and networking * Sound judgment and the ability to independently manage work from intake through resolution * Certifications (CompTIA A+/Network+/Security+, ITIL, HDI) are a plus - Syclone covers exam costs as you grow ## Description At Syclone, we believe great IT support starts with people who take ownership - not just of tickets, but of outcomes. As a Help Desk Technician 2 / Technical Alignment Specialist, you won't just close tickets; you'll be trusted to own client relationships, spot risks before they become problems, and help build the technology standards our clients depend on. We're looking for someone who wants more than a job - someone driven to grow their technical career, take real ownership of their work, and be part of a team building something meaningful at a growing Georgia-based MSP. This role is a real step in a defined career path - not a dead end. You'll take on greater ownership than a typical Tier 2 role: leading client technical alignment reviews, working directly with our vCIO, and managing the full lifecycle of onboarding, offboarding, and service coordination. From here, driven team members have a clear track toward roles like Help Desk Team Lead or Help Desk Manager, or can specialize deeper into security, cloud, or technical alignment work as Syclone continues to grow. What you'll do: * Troubleshoot hardware, software, network, and cloud issues, resolving Level 1 and Level 2 tickets from start to finish * Perform client technical alignment reviews, covering backups, cybersecurity controls, and endpoint compliance * Manage onboarding/offboarding, equipment deployment, and Microsoft 365 provisioning * Regularly travel locally to client sites for onsite support, hardware installs, and technology assessments - this is a hands-on role, not a desk-only position * Communicate proactively and build trusted, lasting client relationships A few practical details: * Standard schedule is Monday-Friday, 8 AM-5 PM, with occasional flexibility needed for early mornings, evenings, or weekends based on client needs * This role includes hands-on fieldwork - comfort with lifting equipment (up to 50 lbs), climbing ladders, and working in varied environments (including outdoors) is required ## Related Videos - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [What’s New with Windows Power-User Tools](https://www.wearedevelopers.com/videos/2069-what-s-new-with-windows-power-user-tools) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)