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# Help Desk Technician III

- **Company:** General Dynamics Information Technology
- **Location:** Washington, DC, United States
- **Experience:** Experienced
- **Salary:** $60,112.0 - $81,328.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Apple IOS, Cyber Security, Virtual Private Networks (VPN), Network Connections, Azure Active Directory, Remote Service Software, Diagnostic Tools, Enterprise Software Applications, Computer Network Operations, Office365, Software Troubleshooting, Microsoft InTune, Information Technology, Servicenow, Windows Client
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=66437686be0c0539

## About the Role

Bring your technology expertise and commitment to customer service to GDIT. The Executive Support Help Desk Technician III must have:

 * Education: Associate's Degree in Information Technology, Computer Science, or related field; equivalent experience may be considered.
 * Experience: 3+ years of IT support experience, including direct support of executive or VIP customers.
 * Technical Skills:
 + Windows 10/11 Administration
 + Microsoft 365 Applications and Services
 + Active Directory and Azure Active Directory
 + Microsoft Teams and Collaboration Technologies
 + Mobile Device Support (iOS and Android)
 + ServiceNow Ticket Management
 + Remote Support and Troubleshooting Tools
 + Hardware and Peripheral Troubleshooting
 + Network Connectivity and VPN Support
 * Security Clearance Level: Ability to obtain and maintain a Public Trust clearance.
 * U.S. Citizenship Required.
 * Role Requirements:
 + Excellent verbal and written communication skills.
 + Demonstrated ability to work with senior government executives and VIP customers in high-visibility environments.
 + Strong troubleshooting, problem-solving, and customer service skills.
 + Ability to work independently and manage multiple priorities simultaneously.
 + Ability to provide onsite support at Department of Education facilities.
 + Occasional after-hours and on-call support may be required to support executive operations., 3 + years of related experience
 * may vary based on technical training, certification(s), or degree

## Description

As an Executive Support Help Desk Technician III, the work you'll do at GDIT will directly support the mission of the U.S. Department of Education by ensuring executive leadership maintains uninterrupted access to the technology and services required to lead the Department and serve the American public.

You will play a critical role in delivering white-glove IT support to senior government officials, executives, and VIP customers, ensuring rapid resolution of technical issues and exceptional customer experiences.

 * Provide advanced technical support for Executive Leadership, Senior Executive Service (SES) personnel, political appointees, and VIP customers across the Department.
 * Collaborate with Service Desk, Engineering, Cybersecurity, Network Operations, Telecommunications, and Field Support teams to resolve complex technical issues and restore service quickly.
 * Drive operational excellence by proactively identifying technology risks, coordinating escalations, managing major incidents affecting executive customers, and ensuring timely communication throughout the resolution process.
 * Utilize enterprise technologies including Microsoft Windows 11, Microsoft 365, Azure Active Directory, Microsoft Teams, Intune, ServiceNow, Active Directory, VPN solutions, mobile device management platforms, and remote support tools.


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