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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr Data Network Engineer (Remote) - **Company:** Insight Global - **Location:** Austin, TX, United States (Remote available) - **Experience:** Expert - **Salary:** $76,960.0 - $95,680.0 - **Contract:** Permanent contract - **Skills:** Cisco Hardwares, Complex Networks, Cyber Security, Computer Networks, Intrusion Detection and Prevention, Network Security, Network Configuration and Change Management, Network Architecture, Network Administration, Wide Area Networks, Wireless Networks, Wi-Fi Technology, Network Routers, Computer Networking Systems, Computer Network Technologies, Break Fix, Firewalls (Computer Science), Juniper, Palo Alto Networks, Fortinet, 3-tier Architectures, Cisco - **Published:** August 11, 2026 - **Apply:** https://jobs.insightglobal.com/jobs/find_a_job/texas/austin/sr-data-network-engineer-remote-/job-553554/ ## About the Role This role is best suited for highly experienced troubleshooting engineers rather than provisioning or implementation-focused engineers. Successful candidates will have deep hands-on expertise with their supported technologies, active industry certifications, and the ability to quickly diagnose and resolve customer-impacting network issues in a time-sensitive managed services environment with minimal supervision. The ideal candidate will bring strong hands-on troubleshooting experience, be comfortable working directly with customers, and have the ability to step into a fast-paced managed services environment with minimal ramp-up time. This position requires participation in an on-call rotation and a commitment to providing exceptional customer support through effective verbal and written communication., 5-10 years of experience supporting enterprise networking environments, managed services operations, or network engineering teams -Advanced hands-on experience supporting managed routers, managed firewalls, SD-WAN solutions, managed network edge technologies, and related networking platforms -Strong break-fix troubleshooting skills with the ability to independently diagnose and resolve complex network incidents -3+ years of hands-on experience with Cisco Meraki -3+ years of vendor-level experience with Cisco networking technologies, including configuration, troubleshooting, and incident resolution -2+ years of experience supporting Fortinet solutions, including FortiGate, FortiManager, or equivalent platforms -Experience with enterprise routing, switching, network security, wireless networking, and infrastructure support -Experience working within an ITIL-aligned support organization, preferably at the Tier 3 engineering level -Experience serving as a senior escalation engineer within a NOC, Managed Services, Service Assurance, or Tier 3 support environment -Proven ability to troubleshoot and restore customer-affecting incidents across Cisco, Meraki, Fortinet, Juniper, and/or Palo Alto environments -Demonstrated experience working against strict SLAs and customer outage restoration requirements -Experience documenting network architecture, troubleshooting processes, and operational procedures REQUIRED CERTIFICATIONS -Active Cisco CCNA certification (required) -In addition to CCNA, candidates must hold one or more of the following active certifications: --> Cisco Meraki CMSS --> Fortinet NSE4 --> Juniper JNCIA --> Palo Alto PCCP Certification verification links or validation credentials must be provided with all candidate submissions. Nice to Have Skills & Experience -Experience supporting Cisco Umbrella -Experience supporting Cisco Duo -Experience with enterprise Wi-Fi deployments and troubleshooting -Experience designing, implementing, or optimizing enterprise network infrastructure -Knowledge of network security technologies including firewalls, intrusion detection, access control, and secure connectivity solutions -Experience performing network capacity, performance, and security assessments ## Description Our client, a leading telecommunications and technology company, is seeking an experienced Data Network Engineer to join their Managed Service Assurance Data Team (SBNOC). This engagement is supporting an ITIL Tier 3 engineering team that resolves escalated network issues for managed services customers across a broad range of networking technologies including managed routers, managed firewalls, SD-WAN, managed network edge solutions, Cisco, Meraki, Fortinet, Juniper, and Palo Alto environments., Receive and resolve escalated engagement tickets from Tier 1/Tier 2 support teams, serving as the first layer of engineering (ITIL Tier 3) for managed services customers -Diagnose and troubleshoot complex network issues across managed routers, managed firewalls, SD-WAN solutions, managed network edge technologies, and related networking platforms -Provide advanced break-fix support and incident resolution for enterprise and managed services customers -Manage and maintain network configurations across Cisco, Cisco Meraki, Fortinet, Juniper, Palo Alto, and similar networking environments -Collaborate directly with customers, help desk teams, and internal support organizations to ensure timely resolution of customer-impacting incidents -Perform network assessments to identify performance, capacity, security, and connectivity gaps -Configure, troubleshoot, and support routers, switches, firewalls, wireless networks, and security infrastructure -Assist with the planning, implementation, documentation, and optimization of enterprise network environments -Support secondary technologies including Cisco Umbrella, Cisco Duo, and Wi-Fi solutions -Document troubleshooting steps, resolutions, network configurations, and customer communications to support knowledge sharing and ticket closure -Support continuous service assurance initiatives by identifying recurring issues, contributing to root cause analysis, and recommending infrastructure improvements -Respond to and resolve high-priority customer outages within aggressive SLA commitments and service restoration targets -Independently troubleshoot complex production network issues with limited supervision and minimal reliance on vendor documentation during active incidents -Perform fault isolation, root cause analysis, and rapid restoration activities within customer-facing production environments -Participate in an on-call rotation (Fridays 7pm Central through Thursdays 7am Central), proactively communicating availability and schedule to leadership and team members -Work end-of-day shift hours (approximately 10am-7pm CST) to provide coverage during peak escalation windows ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [WeAreDevelopers LIVE - Back to CODE100](https://www.wearedevelopers.com/videos/1909-wearedevelopers-live-back-to-code100) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Cyber Sleuth: Finding Hidden Connections in Cyber Data](https://www.wearedevelopers.com/videos/893-cyber-sleuth-finding-hidden-connections-in-cyber-data) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)