> Markdown version of [/jobs/ext/2468425-desktop-support-analyst-6-month-ftc](https://www.wearedevelopers.com/jobs/ext/2468425-desktop-support-analyst-6-month-ftc). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Analyst (6 month FTC) - **Company:** Sony Music - **Location:** London, UK - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Apple IOS, Apple Mac Systems, Microsoft Azure, Collaborative Software, Desktop Computing, Microsoft InTune, Laptops, Gsuite - **Published:** August 7, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=cf19371863b78243 ## About the Role * You have previous experience in a Helpdesk, Desktop Support, IT Support role within a corporate environment. * You enjoy helping people and take pride in providing excellent customer service. * You have strong troubleshooting skills and enjoy diagnosing and resolving technical issues. * You're comfortable supporting and working with technologies such as: + Microsoft Windows + macOS + iOS and Android devices + Microsoft 365, Azure and Intune + Google Workspace * You can manage competing priorities and remain calm under pressure. * You're proactive, self-motivated, and capable of working independently when needed. * You have excellent written and verbal communication skills and can explain technical concepts clearly to non-technical users. * You enjoy collaborating with others and contributing to a supportive team environment. * You're adaptable and flexible, with a willingness to support evolving business and technology needs. ## Description As a Desktop Support Analyst, you'll play a key role in enabling Sony Music employees to do their best work every day. You'll provide first-class technical support to users across the business, both in person and remotely, while helping to maintain and enhance our global technology environment. This is a hands-on role that combines user support, troubleshooting, hardware deployment, and project work, offering the opportunity to work with a broad range of technologies while collaborating with colleagues across our global organisation. If you're passionate about technology, enjoy solving problems, and thrive in a fast-paced, customer-focused environment, we'd love to hear from you. What you'll do * Serve as a key point of contact for technical support and representing the Service Desk. * Deliver exceptional support to employees, ensuring a positive and professional user experience. * Diagnose and resolve hardware, software, and connectivity issues across a range of devices and platforms. * Manage and prioritise support tickets and service requests, ensuring issues are resolved within agreed service levels. * Support and maintain Sony Music's technology estate, including desktops, laptops, mobile devices, applications, and collaboration tools. * Install, configure, and update software and hardware, ensuring devices are secure and operating effectively. * Collaborate with colleagues across the wider Technology team to share knowledge, solve problems, and continuously improve support services. * Create and maintain clear technical documentation, knowledge articles, and support guides. * Assist with the rollout of new hardware, technology upgrades, and office moves. * Contribute to local and global technology projects, gaining exposure to a broad range of business and technical initiatives. * Identify opportunities to improve processes, enhance user experience, and increase operational efficiency. ## Related Videos - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Fingerboard to Keyboard: Transposing One Profession to Another](https://www.wearedevelopers.com/videos/868-fingerboard-to-keyboard-transposing-one-profession-to-another) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)