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# Tech Support (Onsite Specialist)

- **Company:** ZBS POS Corp
- **Location:** Orlando, FL, United States
- **Salary:** $42,000.0
- **Contract:** Permanent contract
- **Skills:** Network Connections, System Testing, Computer Equipment
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=07c620ad70f7dbf9

## About the Role

Do you have experience in Computer hardware?, Do you have a High school diploma or GED?, * Must be fluent in English and Chinese.

 * Proven experience in POS systems, IT support, or a technical field role.
 * Strong understanding of hardware and software components of POS systems.
 * Ability to troubleshoot, diagnose, and resolve issues in real-time.
 * Excellent interpersonal and communication skills; ability to work effectively with non-technical users.
 * Detail-oriented, well-organized, and able to manage multiple implementations simultaneously.
 * Willingness to travel to merchant sites as needed.
 * Familiarity with [POS platform name] or similar systems is a plus.
 * High school diploma or equivalent; technical certifications or relevant coursework preferred.

Working Conditions:

 * On-site visits to merchant locations
 * Some evening or weekend work may be required, depending on client needs
 * Physical work, including lifting and setting up hardware equipment
 * May be required to relocate to another location following the completion of training

Experience:

 * Customer service: 1 year (Preferred)
 * Restaurant working experience: 1year (Preferred)

## Description

We are seeking a detail-oriented and customer-focused POS On-site Specialist to support new merchant partners in implementing and customizing their Point of Sale (POS) systems. In this role, you will be responsible for ensuring merchants have a smooth onboarding experience by configuring software, customizing menus, installing POS hardware on-site, and delivering basic system training., * Collaborate with new merchants to understand their business needs and customize the POS system accordingly.

 * Set up and configure POS software, including menu programming, tax settings, and other system preferences.
 * Install POS hardware on-site, including terminals, printers, cash drawers, Kiosks, and network connections.
 * Conduct on-site training sessions with merchants and their staff to ensure they are comfortable and confident using the system.
 * Provide first-line support and troubleshoot technical issues during the initial two days of system use, ensuring a smooth transition for the merchant.
 * Ensure successful system testing and handover to merchants post-installation.
 * Document all configurations and installations accurately for internal and client reference.
 * Provide feedback to product and support teams to improve the merchant experience and system functionality.


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