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# CRM & Loyalty Administrator

- **Company:** Lidl
- **Location:** Chessington, UK
- **Salary:** £39,600.0
- **Contract:** Permanent contract
- **Skills:** Adobe Photoshop, Push Technology, Salesforce.Com, Software Engineering, Banner Advertisement
- **Published:** August 13, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=3f596d031c814e52

## About the Role

* Experience working in a customer focused or commercial team at Lidl, or for external candidates a passion for retail, CRM, loyalty and/or delivering customers a brilliant in-app experience!
 * Excellent attention to detail and the ability to spot mistakes.
 * Experience with SalesForce, Salesforce Marketing Cloud and Adobe Photoshop is desirable but not essential; a desire to learn these is essential!
 * A real team player: someone who is willing to get stuck in and help their colleagues.
 * Positive mindset and can-do attitude.
 * Desire to succeed and interest in always improving.
 * Adaptable, flexible, and able to deal with changing tasks and routines in a fast-paced environment.
 * A strong multi-tasker with excellent organisational skills and the ability to prioritise.
 * An excellent communicator with the confidence and composure to deal with entrusted tasks.

## Description

* Focus on our regular weekly content, meaning a drumbeat of regular weekly tasks and the opportunity for stretch projects.
 * Set up weekly offers & coupons, all customer facing in-app content (banners, home message), and direct communication.
 * Create direct communications to send to customers, such as push notifications and in-app announcements.
 * Coordinate the production and design of creative assets (product photography) for in-app content, working closely with an external agency, internal Photography team & the Online teams.
 * Ensure weekly timely sign-off on all offers with Buying and Marketing teams.
 * Support Lidl Plus QR code creation in SalesForce for marketing materials, in-store events and other campaigns as required.
 * Contact suppliers for bigger promotions, to confirm volume requirements with them and communicate this back to our regional supply chain teams.
 * Test app features and functionality utilising the testing environment in-app and our dedicated test tills.
 * Collaborate and problem solve with colleagues across Food Promotions, Non Food, Food Buying, Fruit & Veg Buying, and IT.
 * Liaise as required with SCRM, the app development team.