> Markdown version of [/jobs/ext/2470463-level-3-support-engineer](https://www.wearedevelopers.com/jobs/ext/2470463-level-3-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Level 3 Support Engineer - **Company:** Siri InfoSolutions Inc - **Location:** New York, NY, United States - **Experience:** Expert - **Salary:** $110,000.0 - $150,000.0 - **Contract:** Permanent contract - **Skills:** Applicant Tracking Systems, JIRA, Computer Networks, System Configuration, Monitoring of Systems, Python (Programming Language), Red Hat Enterprise Linux, Shell Script, Scripting, Digital Access Carrier System, Cloud Platform System, Git, Build Process, Hardware Infrastructure, Rundeck, Servicenow - **Published:** August 13, 2026 - **Apply:** https://www.careerjet.com/jobad/us7940f3ec4f504ea04ba19a96e6d3aac5 ## About the Role * Strong market-data experience in the financial-services sector, including delivery and support of production solutions. * Deep expertise in RTDS/RTMDS components such as ADH, ADS, DACS and ATS. * In-depth Red Hat Enterprise Linux (RHEL) administration and advanced shell scripting. * Proven troubleshooting of market-data networks, server hardware, platform builds and complex production configurations. * Hands-on automation experience using tools such as Rundeck and scripting languages such as Python. * Experience with ServiceNow and Jira for workflow, incident and change management. * Experience with Git and DX1 or comparable development / CI tooling. * Good understanding of WAN/LAN delivery, infrastructure monitoring, patching, compliance and production support. * Desirable: HPE Synergy, HPE OneView, ITRS and BigPanda. ## Description * Provide Level 3 engineering and production support for a private-cloud platform serving a large global customer base. * Manage the platform to maintain required standards, patch levels, stability, reliability and operational predictability. * Develop and maintain inventory and automation required to build and deliver new RTMDS infrastructure. * Diagnose and resolve complex issues involving build processes, RTDS software configurations, inventories, hardware and bespoke configurations; implement sustainable fix-forwards. * Create and maintain clear operational processes, technical documentation and support procedures. * Train Level 1 and Level 2 support teams on complex tasks and strengthen overall support capability. * Ensure effective production monitoring is in place and partner with core engineering to enhance monitoring coverage. * Work with development and engineering teams to create scalable automation for mass infrastructure delivery. * Assist development teams with functionality delivery and resolution of product issues. * Partner with quality-engineering teams to maintain CI and production pipelines, with suitable testing to reduce repeat failures. * Collaborate with network teams to validate WAN and LAN delivery and resolve service-impacting issues., Job Description: Building trusted markets - powered by our people At Cboe Global Markets, we inspire our people to solve complex challenges together because what we do matters.… + 29 days ago + ## Related Videos - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [How a Small Team Shrank a Microsoft Monorepo by 94%](https://www.wearedevelopers.com/videos/1236-how-a-small-team-shrank-a-microsoft-monorepo-by-94) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Git for Code Reviews](https://www.wearedevelopers.com/videos/429-git-for-code-reviews) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)