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# Desktop Support Technician

- **Company:** ASSET INVENTORIES, INC.
- **Location:** Dublin, CA, United States
- **Salary:** $62,400.0 - $72,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Mobile Application Development, Information Technology Operations, LiveChat, Office365, Microsoft InTune, Information Technology, Laptops
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9e680a8f15776f8e

## About the Role

Do you have experience in Windows?, * Minimum 2 year in customer service

 * Experience with support & troubleshooting over the phone
 * Demonstrate excellent problem-solving skills
 * Ability to communicate professionally verbally & in written form.
 * Experience with Windows OS & Office 365 Suite
 * Experience with MDM solutions (Intune on iOS & Android)
 * Ability to work independently or in small groups, in a high-pressure, dynamic environment.
 * Self-motivated with strong initiative to succeed, ability to maintain focus and productivity in times of change.
 * Passionate with technology in business

Education & Experience Requirements:

 * University or College Diploma in Technology/Computer Science or related field
 * Prior information technology or end-user support experience preferred
 * Experience with ITIL methodology
 * Other IT-related certifications are a plus; but not required

## Description

Asset Inventories is hiring for a Desktop Support Technician, whose primary responsibility is to respond to incoming requests via phone, live chat, or walk-in. Who can quickly diagnose and resolve end-user problems.

The technician will be equipped with the tools and knowledge to assist end-users in various topics including laptops, software upgrades, applications, mobile phones, networking, A/V, etc.

Working in a dynamic team, will have the opportunity to collaborate with other IT teams on challenging tasks, gaining valuable experience., * Provides technical support to end-user in America region via phone, live chat, or in-person.

 * Provides resolution to clients by identifying problems, researching, and guiding clients through corrective steps.
 * Create technical references by writing and maintaining documentation.
 * Participates in end-user device upgrade.
 * Help implement new security policies and other IT operations.
 * Improving knowledge by participating in cross-training, collaborating with other teams, and other IT-related projects.


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