> Markdown version of [/jobs/ext/247179-desktop-support-engineer](https://www.wearedevelopers.com/jobs/ext/247179-desktop-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Engineer - **Company:** BLUE PACIFIC RE INC - **Location:** Midland, MI, United States - **Experience:** Experienced - **Salary:** $47,840.0 - $56,160.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Collaborative Software, Cyber Security, System Configuration, Desktop Computing, Linux, Domain Name System (DNS), Identity and Access Management, Virtual Private Networks (VPN), Local Area Networks, Microsoft Office, System Center Configuration Manager, Networking Basics, Remote Infrastructure Management, Remote Service Software, Software Deployment, TCP/IP, Wide Area Networks, Enterprise Software Applications, Software Troubleshooting, Firewalls (Computer Science), Patch Management, Laptops, Servicenow, User Accounts - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8adc05715dc8a0a2 ## About the Role Do you have experience in macOS?, * Proven experience in Desktop Support / IT Support / Field Support roles * Strong knowledge of: * Windows, macOS, and Linux OS * Microsoft Office and enterprise applications * Good understanding of networking fundamentals: * TCP/IP, DNS, VPN, LAN/WAN * Hands-on experience with: * Active Directory * ITSM tools (ServiceNow, Jira, Remedy) * SCCM or similar tools * Strong troubleshooting and analytical skills * Excellent communication and customer handling skills * Ability to work independently in on-demand / field-based environments Technical Skills * Operating Systems: Windows, macOS, Linux * Tools: SCCM, ServiceNow, Jira, BMC Remedy * Directory Services: Active Directory * Networking: LAN, VPN, DNS, TCP/IP * Remote Support Tools Preferred Qualifications * Certifications such as: * CompTIA A+ * Network+ * Microsoft Certified Desktop Support * Experience supporting enterprise environments * Basic knowledge of Windows Server environments * Understanding of IT security and endpoint protection Tools & Technologies * Windows / macOS / Linux * SCCM / Endpoint Management Tools * ServiceNow / Jira / Remedy * Active Directory * Remote Support Tools ## Description The On-Demand Desktop Support Engineer (Dispatch / Backfill) is responsible for providing timely and reliable IT support services across end-user environments on an as-needed basis. This role focuses on handling dispatch requests, backfill support, and critical on-demand incidents to ensure uninterrupted business operations. The engineer will support hardware, software, and network-related issues while maintaining high service quality, SLA adherence, and customer satisfaction across multiple locations and environments. Key Responsibilities On-Demand Support & Dispatch Management * Provide on-demand / dispatch-based IT support for desktops, laptops, printers, and peripherals. * Act as a backfill resource during planned/unplanned engineer unavailability. * Handle urgent and high-priority service requests across locations. * Ensure timely response and resolution as per defined SLAs. End-User & Desktop Support * Provide L1/L2 support for: * Desktops, laptops, and mobile devices * Windows, macOS, and Linux operating systems * Troubleshoot hardware, OS, and application-related issues. * Support enterprise applications including Microsoft Office and collaboration tools. System & Device Management * Install, configure, upgrade, and maintain IT equipment and peripherals. * Perform system imaging, patching, and updates. * Maintain accurate asset inventory and device tracking records. User & Access Management * Manage user accounts in Active Directory (creation, password reset, access permissions). * Support onboarding and offboarding activities including device setup and access provisioning. Network & Connectivity Support * Troubleshoot basic network issues: * LAN / WAN connectivity * VPN access * DNS / TCP/IP issues * Firewall-related connectivity * Coordinate with network teams for escalations. ITSM & Ticket Management * Manage incidents and service requests using ITSM tools (ServiceNow, Jira, BMC Remedy). * Ensure proper documentation, categorization, and timely closure of tickets. * Maintain SLA compliance and update stakeholders as required. Remote Management & Tools * Utilize tools such as SCCM for: * Software deployment * Patch management * System configuration updates * Provide remote troubleshooting using enterprise remote support tools. Collaboration & Documentation * Collaborate with infrastructure, network, and application teams for issue resolution. * Maintain accurate documentation including: * Incident reports * Troubleshooting steps * Knowledge base articles, * End Users / Business Teams * Service Desk & Command Center * Infrastructure & Network Teams * Vendors & OEM Support Teams Success Indicators * Quick response and resolution for on-demand and dispatch requests * High SLA adherence and customer satisfaction * Minimal downtime during backfill scenarios * Accurate documentation and ticket management * Efficient handling of multi-location support requests ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)