> Markdown version of [/jobs/ext/2471848-support-analyst](https://www.wearedevelopers.com/jobs/ext/2471848-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Support Analyst

- **Company:** Dunnhumby
- **Location:** London, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Configuration Management Databases, Servicenow
- **Published:** August 5, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=71999c8de2f36ce0

## About the Role

* Exposure to enterprise IT environments and basic ITIL understanding would be advantageous but not essential.
 * A passion for technology and a strong customer service mindset.
 * Solid time management and organisational skills.

## Description

* Technical Support
 + Deliver level 1 and 2 technical support across Windows/macOS, Microsoft 365, mobile devices, AV and meeting room technology to walk-up users.
 + Deliver level 2 technical support across Windows/macOS, Microsoft 365, mobile devices, AV and meeting room technology to remote users.
 + Troubleshoot hardware, software, account and configuration issues and escalate to senior Support Bar Analysts where required.
 + Support Joiners, Movers and Leavers processes with device builds/wiping, imaging, deployments and basic Active Directory administration tasks.
 * Operational & Service Delivery
 + Log and manage tickets accurately in ServiceNow, ensuring SLA adherence and correct prioritisation.
 + Contribute to knowledge articles and documentation to improve team capability, Service Desk and Automation coverage.
 + Maintain stock levels, assist with asset management/CMDB record accuracy and support shipping and procurement activities.
 * User Experience & Communication
 + Ensure proactive coverage of the Support Bar and maintain high standards of customer service at all times.
 + Demonstrate consistently professional engagement with users with frequent updates.
 * Collaboration
 + Work collaboratively with global teams and support remote site activities where required.
 + Develop towards being main point of contact (Office Champion) for remote sites. This will require some European travel.