> Markdown version of [/jobs/ext/2472028-technical-support-specialist-french-market](https://www.wearedevelopers.com/jobs/ext/2472028-technical-support-specialist-french-market). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - French Market - **Company:** Geotab - **Location:** Berlin, Germany (Remote available) - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Microsoft Excel, Software Applications, Computing Platforms, Big Data, C Sharp (Programming Language), Computer Networks, Databases, Customer Data Management, Data Warehousing, Python (Programming Language), Pivot Tables, Software Engineering, SQL Databases, Information Technology, Google Bigquery, Gsuite, User Administration, Programming Languages - **Published:** August 5, 2026 - **Apply:** https://de.indeed.com/viewjob?jk=7ee6a536f662e34e ## About the Role The successful candidate must be located in Lisbon and be able to clearly read, write, and communicate in English and French. If you love technology, and are keen to join an industry leader - we would love to hear from you!, As a Technical Support Specialist, your key area of responsibility will be diagnosing technical issues and providing the necessary support to resolve problems for both hardware and software-related issues within Geotab products (e.g. GO devices), the MyGeotab software platform, and outside partner products. You will need to work closely with partners, customers, sales representatives, and internal teams through various communication mediums including phone, chat, and email. To be successful in this role you will be a team-player with a very strong technical aptitude and a solid knowledge of various programming languages and big data applications. In addition, the successful candidate will have strong analytical and interpersonal relationship building skills, with the ability to manage multiple tasks and projects simultaneously while adapting to growing technology and market demands., * 1 - 3 years of experience in a customer service/support capacity and troubleshooting technical issues. * Post-Secondary Diploma/Degree in Engineering, Computer Science, or a related field. * Working knowledge of various programming languages such as SQL, Python, C#, or JavaScript, and data warehouses like Google Big Query. * Expert level Excel skills (pivot tables and reports) and technical competence in Google Suite for business. * Excellent verbal and written communication skills with comfort speaking with customers via telephone, email, and chat. * Professional-level communication in French to manage regional technical inquiries. Must be fluent in English and French. * Ability to work a flexible schedule in a 24/7/365 operation, including days, evenings, nights, weekends, and holidays. ## Description * Support partners, customers, sales representatives and internal teams through various communication mediums (i.e., phone, chat and email). * Provide technical expertise on database set up, user management, rules and reporting, device errors, network communications, portal configuration and navigation, product implementation and troubleshooting the Geotab hardware and software applications. * Coordinate with internal departments on the return/exchange process for Geotab devices and accessories. * Diagnose and resolve technical hardware and software issues involving connectivity, installation and software inquiries. * Manage, develop and deliver product service training directly to resellers and customers. * Provide successful resolution to all customer complaints. * Report escalating and severe concerns/issues to management. * Preserve the confidentiality and security of customer data and information. * Support Geotab global strategic initiatives. ## Related Videos - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Alibaba Big Data and Machine Learning Technology](https://www.wearedevelopers.com/videos/37-alibaba-big-data-and-machine-learning-technology) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [PySpark - Combining Machine Learning & Big Data](https://www.wearedevelopers.com/videos/44-pyspark-combining-machine-learning-big-data) ## Related Articles - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [Best Companies to Work For in France: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/189-best-companies-to-work-for-in-france-top-25-companies-in-2023) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [How to Find Tech Jobs in Berlin](https://www.wearedevelopers.com/magazine/291-how-to-find-tech-jobs-in-berlin)