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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Entry Level IT Support Desk Technician - **Company:** Tech Inc - **Location:** Longwood, FL, United States - **Experience:** Starter - **Salary:** $37,440.0 - **Contract:** Internship / Graduate position - **Skills:** Business Software, Computer Networks, Information Sciences, Time Tracking Software, Computer Equipment, Information Technology - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2a8d9fe0eb740494 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Computer networking?, Do you have a High school diploma or GED?, * High School Diploma or equivalent. * Minimum 1 years' experience providing stellar customer service by interacting with customers in a professional and courteous manner. * Demonstrated interest, education, or hands-on experience in IT/technology field. * Understand basic operations of computer hardware, software, and networking. * Available 40 hours per week, Monday-Friday - 8am to 5pm with 1 hour lunch. * Participation in on-call rotation; ability to work overtime, including nights, weekends and holidays as needed. * In-office attendance in Longwood, FL. * Able and willing to do local travel to Central Florida client sites; reliable transportation, valid driver's license, and vehicle insurance. * Wear company-provided shirt onsite. * Successfully pass pre-employment verification checks. BONUS POINTS: * 4 year degree in Computing and Information Sciences or Information Technologies field * CompTIA IT Foundations and/or A+, Net+, Secure+ or similar certifications * Formal Microsoft training * Previous I.T support or internship experience (any combination of education and experience that has provided the knowledge, skills, and abilities necessary will be considered.) ## Description Do you enjoy solving technical problems and helping others with their computer issues? Are you looking to kickstart your IT support career? We are looking for an IT Support Desk Technician to join our growing team. This role focuses on providing technical support and troubleshooting assistance to end-users. This is your opportunity to: * Be a key player in providing IT Support to our customers by applying your problem-solving and troubleshooting skills. * Quickly gain hands-on experience with a diverse range of business applications, software, hardware, and cutting-edge technologies that you might not encounter at other organizations, in our humble opinion. * Be part of an award-winning company and passionate team that helps prevent tech rage. As an IT Support Desk Technician you will be expected to: * Maintain reliable attendance and punctuality. * Receive and triage incoming support requests. * Provides first-level telephone, email, remote and onsite support for computers, networking, software, and other technical issues; average 10-20 support tickets per day. * Work with third parties and vendors to assist with warranty, support, and/or service issues. * Document technical support issues and resolutions. * Achieve and maintain a 90% or higher customer satisfaction average score. * Maintain proper time tracking and time management discipline to achieve efficiency goals. * Continually train and earn certifications to stay up to date on new technologies and processes. ## Related Videos - [Don’t shoot yourself in the foot.](https://www.wearedevelopers.com/videos/580-don-t-shoot-yourself-in-the-foot) - [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age) - [Distributed search under the hood](https://www.wearedevelopers.com/videos/256-distributed-search-under-the-hood) - [Contract Testing with MCP: Building Self-Describing, Self-Testing APIs](https://www.wearedevelopers.com/videos/100040-contract-testing-with-mcp-building-self-describing-self-testing-apis) - [The Future of Open Source](https://www.wearedevelopers.com/videos/1124-the-future-of-open-source) - [Trends, Challenges and Best Practices for AI at the Edge](https://www.wearedevelopers.com/videos/630-trends-challenges-and-best-practices-for-ai-at-the-edge) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [Steps to Get a Software Engineer Internship](https://www.wearedevelopers.com/magazine/160-steps-to-get-a-software-engineer-internship)