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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Mgr, Group Implementation - **Company:** Aflac - **Location:** Columbia, SC, United States (Remote available) - **Experience:** Experienced - **Salary:** $90,000.0 - $130,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, PC Tools - **Published:** August 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b108102266a40e11 ## About the Role Acting with Integrity Communicating Effectively Demonstrating Initiative Developing Talent Managing Performance Pursuing Self-Development Serving Customers Supporting Change Supporting Organizational Goals Working with Diverse Populations What does it take to be successful in this role? * Strong organization and time management skills. * Highly proficient in broker and insurance industry practices as pertains to product, enrollment techniques, and service needs of the client and accounts. * Knowledgeable in processes related to implementation, service and administration of account. * Strong project management, leadership, problem solving and practice development skills. * Excellent interpersonal and communication skills. * Strong personal computer skills with experience in Windows-based software. Education & Experience Required Bachelor's Degree in a related field 6+ years of professional related work experience 4 years in a supervisory/managerial capacity leading diverse work groups Or an equivalent combination of education and experience Education & Experience Preferred Experience in the insurance industry ## Description * Leads the Implementation function to close operational gaps between the business and thirdparty partnerships; ensures implementation requirements are reviewed, validated, and executed accurately. * Oversees preparation and execution for account plan changes in coordination with account management and implementation teams. * Manages renewal support activities, ensuring plan changes are completed accurately and in alignment with strategic timelines. * Provides leadership for the strategic implementation of block rate changes for various Aflac platforms. * Oversees implementation of plan changes for the custom group business and its applicable market segment. * Establishes and refines EDI change processes in support of account management; provides governance, oversight, and guidance for system changes. * Owns and maintains business operations process flows and work instructions; ensures documents are current, accessible, and communicated to relevant internal and external partners. * Serves as the point of escalation for implementation-related issues, coordinating resolutions with teams like Enrollment Platforms, Premier Broker relationship managers, and other internal partners. * Partners with product owners and IT to review, refine, and document process flows; ensures appropriate documentation supports work instructions and operational consistency. * Supports onboarding of new administrators and platform relationships in coordination with appropriate business units. * Guides account implementation and maintenance processes to align with business goals, compliance standards, and customer expectations. * Provides leadership, coaching, and development to team members to foster a culture focused on accuracy, accountability, and service excellence. * Monitors and analyzes performance metrics to identify process improvement opportunities for eligibility and plan change activities. * Coordinates cross-functional workstreams for each business segment and channel to ensure seamless execution of eligibility processes. * Establish standards and best practices for implementation processes, documentation, and change management. * Performs other duties as assigned. ## Related Videos - [Building Your Leadership Muscle: How You Show Up Impacts Culture](https://www.wearedevelopers.com/videos/1502-building-your-leadership-muscle-how-you-show-up-impacts-culture) - [Wolfenstein 3D Postmortem](https://www.wearedevelopers.com/videos/525-wolfenstein-3d-postmortem) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [WeAreDevelopers LIVE - Demo Time, Live Coding, End-to-End Testing and more](https://www.wearedevelopers.com/videos/1713-wearedevelopers-live-demo-time-live-coding-end-to-end-testing-and-more) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Humanoid Runs Wild, Google Rewrites Headlines and Slow AI - Justin Halsall and Schepp](https://www.wearedevelopers.com/videos/1843-humanoid-runs-wild-google-rewrites-headlines-and-slow-ai-justin-halsall-and-schepp) ## Related Articles - [Promotion Interview Questions: How to Answer and Get the Job](https://www.wearedevelopers.com/magazine/413-promotion-interview-questions-how-to-answer-and-get-the-job) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [5 Step Guide to Managing New Job Expectations](https://www.wearedevelopers.com/magazine/343-5-step-guide-to-managing-new-job-expectations) - [How to Respond to the “Why Do You Deserve a Promotion?” Question](https://www.wearedevelopers.com/magazine/416-how-to-respond-to-the-why-do-you-deserve-a-promotion-question)