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# Desktop and Site Support Engineer|Boca Chica, TX

- **Company:** Teleperformance
- **Location:** Brownsville, TX, United States
- **Salary:** $41,600.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, VoIP, Networking Hardware, IP Pbx, Network Interface, Network Virtualization, Network Routing, Network Routers, Headsets, Firewalls (Computer Science), Juniper, Computer Equipment, Information Technology, Cisco, Vmware
- **Published:** August 11, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3351742909&tx=JK7569FFJ&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Must be a computer course student, graduate or have computer related work experience.
 * Strong understanding of network routing protocols and their practical applications on global networks
 * Experience in managing distributed inventory of network equipment
 * Experience in virtual networking setup using VMware
 * Experience with Cisco and Juniper product lines at a technical and hardware level
 * Hands on experience troubleshooting hardware such as routers, switches, network interface cards, firewalls, and telecommunications devices
 * Experience with VoIP and supporting VoIP over a production WAN
 * Ability to view a computer monitor for several hours at a time
 * Candidates must have open availability and able to work additional hours as needed

Preferred Qualifications

 * Bachelor of Science degree in a computer-related field is preferred; or equivalent computer certifications accompanied by related work experience

Required Skills

BEST Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

## Description

Entry-level position on the Desktop Support Team reporting directly to the Lead Desktop Engineer

Your Responsibilities

 * Assist with the support of all aspects of LAN-based networking
 * Assist with the installation and maintenance of all computer hardware and software
 * Assist with the installation and maintenance of voice systems to support call-flow; usually limited to cabling, phones, headsets and software
 * Cabling new and existing locations for new network, phone or other equipment
 * Repair or upgrade computer systems as needed
 * Provide Tier 1 level support on hardware and software technical issues
 * All other duties as requested by the Director of Desktop Support, Desktop Manager or Lead Desktop Engineer


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