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# Product Support Manager

- **Company:** Caterpillar
- **Location:** Irving, TX, United States
- **Salary:** $147,760.0 - $221,640.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Decision Support Systems, Operational Data Store
- **Published:** August 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8efe587a3bee4ffd

## About the Role

* Education Requirement: Bachelor's Degree in an accredited Engineering, Marketing, or equivalent focused curriculum or equivalent focused curriculum but candidates with customer service leadership experience will be considered.
 * Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
 * Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
 * Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
 * Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
 * Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
 * Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Consideration for top candidates:

 * 6 Sigma Green Belt experience
 * Product/customer support, quality, or aftermarket related experience
 * Experience with telematics, site grading technologies, site network capabilities, site safety systems

## Description

* Ensure service excellence through strong customer focus, data-driven decision making, and effective leadership teams
 * Establishing effective linkages, partnerships, and best practices with business partners and internal functions.
 * Developing and analyzing data and information to identify and prioritize opportunities for improving performance and customer experience during operational data gathering for construction technology.
 * Managing the quality feedback loops to ensure lessons learned on quality defects are communicated back through the primary support channels.


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