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# Computer Support Engineer

- **Company:** Booz Allen Hamilton Inc.
- **Location:** Nellis Air Force Base, NV, United States
- **Salary:** $69,400.0 - $158,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Unix, Linux, Networking Basics, Network Service, Network Administration, Software Engineering, Software Systems, Web Applications, Information Technology
- **Published:** August 21, 2026
- **Apply:** https://justjobs.com/main/sendform/8/8/28176/1/18019487?backUrl=%2Fcareer%2F18019487%2FComputer-Support-Engineer-Nevada-Nellis-Air-Force-Base

## About the Role

* Experience with customer and end-user support
 * Ability to administer application and systems accounts
 * Ability to troubleshoot and support web applications, software, and issues
 * Ability to utilize IT service management (ITSM) tools
 * Ability to use Windows, Unix, or Linux
 * TS/SCI clearance
 * HS diploma or GED
 * Security+ Certification

Nice If You Have:

 * Knowledge of the configuration of operating systems, including Windows, Linux, and UNIX
 * Knowledge of modern computer systems, including client and server, LAN or WAN and network concepts, and modern network management and security monitoring concepts
 * Bachelor's degree

## Description

Supports day-to-day technical aspects of operational computer systems to identify diagnostic issues in enough detail to determine if the root cause is hardware or software related. Applies advanced skills or extensive technical expertise, full industry knowledge. Develops innovative solutions to complex problems. Works without considerable direction; mentors and may supervise team members. Provides end-user support for a critical system for a DoW client.Works under general supervision and provides account administration and second-tier support to end users for either client or server applications or hardware. Troubleshoots user problems to resolve operating difficulties and recommends system modifications to reduce user complications.Analyzes, maintains, and reviews comprehensive documentation for all troubleshooting procedures, interacts professionally with clients and exhibits expertise in customer service, and maintains currency and a high level of technical expertise. Interacts with
network services, software systems engineering, and applications development to restore services or identifies and corrects core problems. Escalates more complex problems to senior levels, and performs other duties, as assigned.


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