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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Configuration Management Analyst (Puerto Rico) - **Company:** RTX - **Location:** ISABEL, United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Cloud Computing, Configuration Management Databases, Configuration Management, Data Integrity, Enterprise Architecture Framework, Information Technology Operations, Systems Integration, Data Management, Network Server, Servicenow - **Published:** May 16, 2026 - **Apply:** https://globalhr.wd5.myworkdayjobs.com/REC_RTX_Ext_Gateway/job/US-PR-SANTA-ISABEL-B1--Felicia-Industrial-Park---St-B1--BLDG-1/IT-Configuration-Management-Analyst--Puerto-Rico-_01845574 ## About the Role * University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience * 3+ years Configuration Management, IT operations, service management, or platform administration experience * Hands-on experience with ServiceNow CMDB and Discovery * Experience with infrastructure technologies (servers, network, storage, cloud) * Experience troubleshooting technical workflows or integrations Qualifications We Prefer * Strong analytical and data quality mindset * ServiceNow Certified System Administrator * Familiarity with Identification and Reconciliation Engine (IRE) * Exposure to CMDB data models and service modeling concepts * Experience supporting audit or compliance evidence collection * Knowledge of ITIL Configuration Management practices ## Description The IT Configuration Management Analyst is responsible for executing daily operational activities supporting the accuracy, completeness, and reliability of Configuration Management Database (CMDB) data within the ServiceNow platform. This role performs hands-on stewardship activities including discovery monitoring, reconciliation support, CI lifecycle maintenance, data quality remediation, and troubleshooting integration or discovery issues. The analyst operates within an enterprise Configuration Management framework and collaborates with domain teams, discovery engineers, asset management, observability, and service owners to ensure configuration data supports operational stability, incident response, and compliance reporting. What You Will Do * Execute and sustain daily CMDB operational processes to ensure data integrity, accuracy, and reliability within ServiceNow. * Monitor discovery health and troubleshoot failed or incomplete discovery patterns across configuration item (CI) classes. * Reconcile CMDB data from authoritative sources and remediate data quality issues to maintain trusted CI records. * Partner with infrastructure, network, application, security, asset management, and ITSM teams to validate CI attributes, relationships, and lifecycle status. * Monitor CMDB dashboards, trust scores, reconciliation rules, and governance metrics to ensure compliance with data stewardship standards. * Support onboarding of new data sources by validating integrations, reviewing Identification and Reconciliation Engine (IRE) rules, and ensuring adherence to authoritative source principles. * Conduct impact analysis, relationship validation, and class modeling to align CMDB structure with CSDM standards and enterprise architecture frameworks. * Document process updates, support continuous improvement initiatives, and maintain audit-ready evidence for compliance requirements including NIST, CMMC, and SOX. * Ensure the CMDB remains a trusted operational foundation supporting incident, problem, change, asset, security, and observability functions across the organization. * This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only., Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care. ## Related Videos - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [Exploring 5 Key Applications of AI Abundance with Blockchain Assurance](https://www.wearedevelopers.com/videos/971-exploring-5-key-applications-of-ai-abundance-with-blockchain-assurance) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [tRPC: API schemas are pure overhead](https://www.wearedevelopers.com/videos/796-trpc-api-schemas-are-pure-overhead) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Makes WeAreDevelopers World Congress Different From Every Other Tech Event?](https://www.wearedevelopers.com/magazine/701-what-makes-wearedevelopers-world-congress-different-from-every-other-tech-event)