> Markdown version of [/jobs/ext/24739-digital-product-manager-partner-customer-self-service-applications-and-experience](https://www.wearedevelopers.com/jobs/ext/24739-digital-product-manager-partner-customer-self-service-applications-and-experience). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Digital Product Manager - Partner/customer Self-Service applications and experience - **Company:** Carrier - **Location:** Frankfurt am Main, Germany - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Agile Methodology, Artificial Intelligence, SAP (Applications), Strategies of Testing, Data Analytics - **Published:** May 17, 2026 - **Apply:** https://de.indeed.com/viewjob?jk=296a3374af1ea5a1 ## About the Role Do you have experience in SAP CRM?, Do you have a Master's degree?, * 5-10+ years of experience in digital product management, service digitalization, or customer platform leadership * Experience in B2B service environments or industrial/service operations is a strong advantage * Proven track record of delivering customer-facing digital solutions * Strong business and service process understanding * Experience in agile product management and stakeholder leadership * Data-driven mindset * Exposure to AI, automation, or connected services is a plus * Ability to operate in an international matrix organization * Master's degree in business, engineering, digital, or a related field * English proficiency (C1 level), German and/or French is a plus * Office-based role with approximately 25% travel ## Description We are looking for a Digital Product Manager to lead the strategy, development and adoption of customers and subcontractor's self-service solutions within our global service organization. The role aims to enhance customer experience, increase service efficiency and support scalable service growth through digital channels. As a Digital Product Manager - Partner/Customer Self-Service Applications and Experience, you will lead the strategy, development, and adoption of self-service solutions for customers and subcontractors within our global service organization. This role focuses on enhancing customer experience, increasing service efficiency, and enabling scalable service growth through digital channels., Product strategy and roadmap * Define and maintain the self-service product vision aligned with service business priorities * Identify opportunities for digitalizing service journeys * Build and manage a value-driven product roadmap Business value and performance * Develop business cases and define KPIs (e.g., adoption rate, cost reduction, service productivity, revenue contribution) * Monitor product performance and drive continuous improvement * Ensure strong focus on customer satisfaction and operational impact Digital product delivery * Lead agile development cycles in collaboration with technical delivery teams * Translate business needs into clear product requirements, define test strategies and scope, and contribute to testing activities * Ensure integration with enterprise platforms (e.g., SAP, CRM, IoT, data analytics environments) Stakeholder management and transformation * Act as a key interface between Climate Solutions Europe service teams, countries, and digital functions * Support deployment, communication, and adoption of new solutions * Lead the rollout of new functionalities and train local teams across countries * Contribute to service transformation initiatives Customer experience leadership * Design seamless omnichannel self-service journeys * Capture user feedback and leverage data insights to refine product strategy ## Related Videos - [PySpark - Combining Machine Learning & Big Data](https://www.wearedevelopers.com/videos/44-pyspark-combining-machine-learning-big-data) - [ShapeShift: Reinventing Agile for a B2B SaaS Scale-Up](https://www.wearedevelopers.com/videos/1655-shapeshift-reinventing-agile-for-a-b2b-saas-scale-up) - [Independently together: how micro-applications improve developer experience + app performance](https://www.wearedevelopers.com/videos/452-independently-together-how-micro-applications-improve-developer-experience-app-performance) - [Inside Mercedes-Benz: How CIO Katrin Lehmann is Empowering 5,000 Developers and Driving Digital Change](https://www.wearedevelopers.com/videos/1360-inside-mercedes-benz-how-cio-katrin-lehmann-is-empowering-5-000-developers-and-driving-digital-change) - [Beyond Hiring: Building a Sustainable Talent Acquisition Engine at Deutsche Bahn](https://www.wearedevelopers.com/videos/1856-beyond-hiring-building-a-sustainable-talent-acquisition-engine-at-deutsche-bahn) - [How Data is Shaping our Games](https://www.wearedevelopers.com/videos/176-how-data-is-shaping-our-games) ## Related Articles - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Where to Find German Tech Jobs](https://www.wearedevelopers.com/magazine/366-where-to-find-german-tech-jobs) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)