> Markdown version of [/jobs/ext/247424-sr-manager-of-implementation](https://www.wearedevelopers.com/jobs/ext/247424-sr-manager-of-implementation). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr. Manager of Implementation - **Company:** Owens & Minor, Inc. - **Location:** Glen Allen, VA, United States - **Experience:** Expert - **Salary:** $90,000.0 - $100,000.0 - **Contract:** Permanent contract - **Skills:** Product Software Implementation Methods, Solution Deployment Descriptor - **Published:** May 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=fcfa3327bf93a069 ## About the Role Do you have experience in Software implementation?, Do you have a Bachelor's degree?, * Bachelor's degree in a related field preferred * 3-6 years of relevant experience preferred, or an equivalent combination of education and experience * Experience leading small projects or defined deliverables * Experience participating in customer implementation projects and implementing clinical/technical solutions (e.g., PANDAC) * Ability and willingness to engage effectively with clinical teams * Strong follow-up and follow-through skills to ensure customer commitments are met * Clear, accurate verbal and written communication skills * Ability to deliver effective product and process presentations * Strong planning, organizational, and time-management skills * Ability to meet deadlines in a fast-paced environment * Ability to work independently and collaboratively as part of a team * Demonstrated sound business judgment Ability to listen actively and respond appropriately to customer and colleague needs ## Description The Implementation lead operates independently to support and lead small to mid-size customer implementation projects, including implementing PANDAC as part of the overall solution deployment. This role provides guidance to less experienced team members and partners closely with internal implementation project managers and cross-functional teams to ensure customers are prepared to successfully adopt and use the contracted OM portfolio tools and PANDAC capabilities. The lead supports both new and existing customer implementation events, including pre-go-live, go-live, and post-go-live activities. Responsibilities include identifying, resolving, and escalating issues as needed; evaluating customer workflows; delivering process optimization; and developing or tailoring training and process documentation to align with customer-specific clinical practices and PANDAC implementation requirements. Travel to assigned customer sites is required and may be up to 65%. Core Responsibilities * Operate fully independently in the role while providing guidance and mentorship to junior team members * Lead small to mid-size projects, defined deliverables, and PANDAC implementation activities * Prepare for and facilitate on-site customer engagements, including pre-go-live, go-live, and post-go-live activities such as: + Pre-scan activities + Physical inventory + Training for clinical teams, supply chain teams, and leadership + Execution and coordination of PANDAC implementation tasks * Assess existing customer workflows and identify process gaps, risks, or required modifications to support successful platform adoption and PANDAC integration * Deliver process optimization recommendations aligned with customer goals and operational realities, including workflows impacted by PANDAC * Lead and facilitate customer-facing meetings, including status calls with customer leadership; communicate progress, action items, risks, and mitigation plans * Ensure all project documentation meets established standards of practice (e.g., project plans, agendas, meeting notes, and action tracking), including PANDAC-specific documentation where applicable * Collaborate with cross-functional teams to ensure successful onboarding for new and expanded customer accounts, especially regarding PANDAC readiness and adoption * Present product functionality, upgrades, modules, and PANDAC capabilities to customers during implementation events or as requested and approved by leadership * Monitor customer satisfaction through on-site presence and ongoing interactions; address issues directly when appropriate and escalate concerns to project managers or leadership as needed * Perform additional duties as assigned by leadership ## Related Videos - [Software Rollouts Are a People Problem: Meet the Nine Change Management Monsters](https://www.wearedevelopers.com/videos/2109-software-rollouts-are-a-people-problem-meet-the-nine-change-management-monsters) - [The weekly developer show: Boosting Python with CUDA, CSS Updates & Navigating New Tech Stacks](https://www.wearedevelopers.com/videos/1293-the-weekly-developer-show-boosting-python-with-cuda-css-updates-navigating-new-tech-stacks) - [From Bedside Beeps to Interoperable Bytes – Getting your medical devices ready to talk the IEEE 11073 language](https://www.wearedevelopers.com/videos/771-from-bedside-beeps-to-interoperable-bytes-getting-your-medical-devices-ready-to-talk-the-ieee-11073-language) - [Quality Strategy with a side of Swiss Cheese](https://www.wearedevelopers.com/videos/467-quality-strategy-with-a-side-of-swiss-cheese) - [More efficient software for more efficient microchips](https://www.wearedevelopers.com/videos/1164-more-efficient-software-for-more-efficient-microchips) - [Empathy: The secret sauce of Resilience](https://www.wearedevelopers.com/videos/465-empathy-the-secret-sauce-of-resilience) ## Related Articles - [Now is the time for industrialized software development](https://www.wearedevelopers.com/magazine/601-now-is-the-time-for-industrialized-software-development) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [5 Step Guide to Managing New Job Expectations](https://www.wearedevelopers.com/magazine/343-5-step-guide-to-managing-new-job-expectations) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Events like RSAC Get You CISOs. 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